Title: Not Working Last modified: January 14, 2019 --- # Not Working * Resolved [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/) * The error page listed above is the one you’re supposed to get. Go to [https://eastsidegynecology.com/forms/](https://eastsidegynecology.com/forms/) and you’ll get nothing but a search box. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-working-2786%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/not-working-2786/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-working-2786/page/2/?output_format=md) * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11086639) * And I already have Compatibility Mode enabled. Activating compatibility Mode was necessary for it to work properly on a couple other Enfold theme based sites( non WPML) but it is NOT working here. - This reply was modified 7 years, 5 months ago by [manhattancenters](https://wordpress.org/support/users/manhattancenters/). * Plugin Contributor [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * (@petersplugins) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11090929) * Please post your permalink setting * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11091092) * I gave you the pages in my post. You should get [https://eastsidegynecology.com/error/](https://eastsidegynecology.com/error/) as the 404 and you don’t. Clear as day. * Non-existent URL: [https://eastsidegynecology.com/forms/](https://eastsidegynecology.com/forms/) * Give a search page and not the 404. * Plugin Contributor [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * (@petersplugins) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11092341) * Sorry, but nothing is as clear as day. * I did not ask you for the URLs but for the permalink settings. So please navigate to Settings -> Permalinks in your Admin Dashboard and let me know about the current setting. * Also please keep in mind that I’m doing all this for free in my spare time, so please a bit friendlier next time. * Regards, Peter * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11092442) * /blog/%postname%/ * Plugin Contributor [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * (@petersplugins) * [7 years, 5 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11092751) * That’s exactly what I suspected. A few days ago, I already noticed this problem. If the permalink setting is /%postname%/ or e.g. /%year%/%monthnum%/%day%/%postname%/ or anything else, it works fine. Only if the permalink setting is something like/ whatever/%postname%/ it does not work. As far as I can say now, the problem is caused by WordPress and not by my plugin. I have to further dig into that. Exact analysis will take some time. * I am already working on it. * Regards, Peter * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11095662) * Hi Peter, thanks in advance for looking into this. I really see no difference between one of WP’s default options like [http://sitename/sample-post/](http://sitename/sample-post/) and a custom structure like we have /%postname%/. It’s all the same as far as I can see where blog posts are reference by their name. * Plugin Contributor [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * (@petersplugins) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11098998) * I digged into it and found a bug in WordPress. I’ve reported that yesterday: [https://core.trac.wordpress.org/ticket/46000](https://core.trac.wordpress.org/ticket/46000). Please change permalink setting to /%postname%/ and test it. I’m pretty sure it will work. You can then switch back to /blog/%postname%/. * I think it should be possible to handle the problem in my plugin. But it is definitely a WP bug and should be solved in WP itself. I’ll wait a few days for response. If it will not be fixed soon, I’ll make a change to my plugin to deal with that error. * Regards, Peter * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11100039) * Hi Peter, thanks very much for the detailed analysis. * We were set at: [https://eastsidegynecology.com/%postname%/](https://eastsidegynecology.com/%postname%/) * We are now set at: [https://eastsidegynecology.com/sample-post/](https://eastsidegynecology.com/sample-post/) * Personally, I don’t see the difference between the two. Either should yield the same effect. However, setting it to what you suggested (rather than the custom setting), makes the 404 page work again. * Thanks for the assistance – FANTASTIC SUPPORT!! * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11101651) * Oh boy, major SEO issue going on now. Changing this removed the subdirectory / blog/ which is where all my blog posts were stored. * I’ve reset it to custom again with the correct /blog/postname/ entry. * I guess I’ll have to wait until you figure out how to get the 404 working again. * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11101811) * A little bit of added info so you can debug this issue. * This URL correctly dumps my custom 404 page: [https://eastsidegynecology.com/blog/whatever/](https://eastsidegynecology.com/blog/whatever/) * This URL incorrectly returns a search page: [https://eastsidegynecology.com/whatever/](https://eastsidegynecology.com/whatever/) * Not sure if you already know this but hopefully it sheds some light on the matter. * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11126567) * Peter, * Has the issue you were working on been resolved? I see there is a version 9 release but there are no notes on it. * Changelog 8 (2019-01-24) Gutenberg note added * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11131463) * Hi Peter, still no fix for the custom setting for permalinks? I am still getting a search page instead of your custom 404 page. * Plugin Contributor [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * (@petersplugins) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11137927) * Unfortunately there is no response to my support ticket yet – but that’s no wonder at the huge amount of open tickets. I’ll wait a few more days and if nothing happens, I’ll try to work around the problem (which is definitely caused by WordPress itself). * Anyway, I’ll let you know as soon as there is a solution. * Thread Starter [manhattancenters](https://wordpress.org/support/users/manhattancenters/) * (@manhattancenters) * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/#post-11159069) * Hi Peter, thanks for being cooperative on this. I don’t really think you’re going to get much assistance from their dev crew in any time frame short of a couple of months. That being said, if this is something you can workaround through your plugin in a short time frame, I do appreciate it. We are still running 4.9.8 and I know you tested with 5.0.3 as well. * We’ve gone quite a while already without our custom 404 page and since we are coming up on an SEO company switch soon I am hoping you can do the fix soon. If we go much further out than another week I am going to have to find another option. With our ad budgets we cannot have 404s showing up as search pages. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/not-working-2786/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-working-2786/page/2/?output_format=md) The topic ‘Not Working’ is closed to new replies. * ![](https://ps.w.org/404page/assets/icon-256x256.png?rev=3345344) * [Smart Custom 404 Error Page](https://wordpress.org/plugins/404page/) * [Support Threads](https://wordpress.org/support/plugin/404page/) * [Active Topics](https://wordpress.org/support/plugin/404page/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/404page/unresolved/) * [Reviews](https://wordpress.org/support/plugin/404page/reviews/) * 20 replies * 2 participants * Last reply from: [Peter Raschendorfer](https://wordpress.org/support/users/petersplugins/) * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-2786/page/2/#post-11206324) * Status: resolved