Support » Plugin: Orion SMS OTP Verification » not working

  • Magicways

    (@akash-khurana)


    plugin not working & there is no option to add api configuration only select fields

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Imran Sayed

    (@gsayed786)

    Hi Akash,

    Thank you for your feedback,
    As shown in the tutorial, the plugin works with WordPress default theme twenty seventeen and is tested successfully with top 5 WordPress registration plugins as mentioned in the plugin description.

    There are millions of plugins and themes on WordPress and it is not practically possible to test it with all of them. Hence we have tested it with default WordPress theme and the top 5 plugins of WordPress.

    Reason for why it may not work for you or behave differently with your theme:
    Based on the queries I have been dealing with and solving them in the past, I have observed that the theme or plugins that you are using may add some styles or scripts that may interfere with the default functionality of Orion OTP Plugin.

    Solution:
    This is where we as developers of the plugin come into the picture.
    If u have followed the plugin tutorial, troubleshooting steps on https://imransayed.com/orion/troubleshooting/ and it still does not work, it means we would have to do customization to make the plugin work with your theme/plugin.

    No option to add api configuration</strong?

    As you can see in the video, there are options to add API keys. In fact, earlier we only supported MSG91. But based on the users’ requests ( Frank, Aj Maurya ( https://wordpress.org/support/topic/resend-oto-button/ ) ) and feedback, we have now added Twilio support too, along with the Resend OTP button.

    It may not be working with your plugin/theme for the reasons explained above.

    If you could write to me on our email address orionhiveproducts@gmail.com, we can do a video call over Zoom/Team viewer/Hangout and I can help you resolve your issue.

    There is a lot of hard work goes behind building the plugin, make changes. Hence your feedback means a lot to us as we love to help people.
    Looking forward to hearing from you.

    Thanks and Regards,
    Imran Sayed

    • This reply was modified 11 months ago by  Imran Sayed.
    • This reply was modified 11 months ago by  Steve Stern.
    Plugin Author Imran Sayed

    (@gsayed786)

    Links for the two videos have changed and are give below:

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘not working’ is closed to new replies.