Title: Not working?
Last modified: August 21, 2016

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# Not working?

 *  Resolved [samdavis](https://wordpress.org/support/users/samdavis/)
 * (@samdavis)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/not-working-257/)
 * Hi – I’ve gone through the process of adding First Name, Last Name and Email 
   to a form, also the MC-SUBSCRIBE checkbox, and it’s not working.
 * Any ideas?
 * Thanks
 * [http://wordpress.org/extend/plugins/contact-form-7-autoresponder-addon-plugin/](http://wordpress.org/extend/plugins/contact-form-7-autoresponder-addon-plugin/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wpsolutions](https://wordpress.org/support/users/wpsolutions/)
 * (@wpsolutions)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/not-working-257/#post-3686026)
 * Hi samdavis,
    Have you checked if any logs have been produced? If so you will
   see a file called “cf7_autoresp.log” in the plugin’s directory. If you see any
   logs please copy the log entries reply back this thread. thanks, wpsolutions
 *  [moedgr](https://wordpress.org/support/users/moedgr/)
 * (@moedgr)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/not-working-257/#post-3686043)
 * What is MMERGE3? My message field? if so, what is the expected name? I gather
   it not to be MMERGE3 literally.
 * Log file contents:
    Unable to load listSubscribe()! Code=250 Msg=MMERGE3 must
   be provided – Please enter a value
 * -Mike
 *  Plugin Author [wpsolutions](https://wordpress.org/support/users/wpsolutions/)
 * (@wpsolutions)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/not-working-257/#post-3686075)
 * Hi Mike,
    According to your log files it appears that you have set a “required”
   field or merge tag for your list in your MailChimp account and as a result it
   is expecting a value. I recommend that you set that paricular merge-tag to be
   non-mandatory. To identify what your list’s merge tags are please see this: [http://kb.mailchimp.com/article/where-can-i-find-my-lists-merge-tags](http://kb.mailchimp.com/article/where-can-i-find-my-lists-merge-tags)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not working?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/contact-form-7-autoresponder-addon-
   plugin.svg)
 * [CF7 AutoResponder Addon](https://wordpress.org/plugins/contact-form-7-autoresponder-addon-plugin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7-autoresponder-addon-plugin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7-autoresponder-addon-plugin/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7-autoresponder-addon-plugin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7-autoresponder-addon-plugin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7-autoresponder-addon-plugin/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [wpsolutions](https://wordpress.org/support/users/wpsolutions/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/not-working-257/#post-3686075)
 * Status: resolved