Support » Plugin: UpdraftPlus WordPress Backup Plugin » Stopped working

  • I have given Updraft 5 stars in the past but now it is failing consistently after performing well for over 5 years.

    It will backup database ok but files break it. Unable to download the log file because errors with 502 (UpdraftPlus: could not parse the JSON)

    As it no longer works I can’t rate it any more. And I don’t want to pay for a new subscription if it doesn’t work.

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  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Please do file a support request so that we can take a look – https://wordpress.org/support/plugin/updraftplus/ . The message you’re seeing means that inside your WordPress install’s “scheduled task” engine (a.k.a. WP-Cron), UD has detected a problem. There’s never yet been a case which wasn’t one of those detailed on the accompany FAQ page, after over 10 million downloads – if you can file a support request, it can be properly investigated.

    David

Viewing 1 replies (of 1 total)
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