Title: Not working Last modified: April 27, 2018 --- # Not working * Resolved [bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) * (@bethsedeawork) * [8 years ago](https://wordpress.org/support/topic/not-working-2513/) * [@icegram](https://wordpress.org/support/users/icegram/) * I followed all the instruction carefully but when testing the subscription I did not receive any email. Also, I tried sending a news letter but still, no email received. Please help me. * I already posted this support question here: [https://wordpress.org/support/topic/not-working-2512/#post-10221091](https://wordpress.org/support/topic/not-working-2512/#post-10221091) * Thanks! Regards, Betsy * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-working-2513%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [hannahjones69](https://wordpress.org/support/users/hannahjones69/) * (@hannahjones69) * [8 years ago](https://wordpress.org/support/topic/not-working-2513/#post-10232001) * Snap, this plugin seriously needs sorting, it’s the second glitch in as many weeks and is causing me lost revenue. Can anyone recommend a different version and get this unreliable nonsense removed from WordPress? * Thread Starter [bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) * (@bethsedeawork) * [8 years ago](https://wordpress.org/support/topic/not-working-2513/#post-10237416) * [@hannahjones69](https://wordpress.org/support/users/hannahjones69/) * at the moment I am using MailGun. * [Aditya Shah](https://wordpress.org/support/users/ethicaladitya/) * (@ethicaladitya) * [7 years, 12 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10300833) * Hi, * I see the plugin is working fine on your site, however I didn’t receive any e- mail. I can help you if you can let me know what are you using to send mail from your website? Is it SMTP or PHPMail() function or anything else? * Additionally, please check the configuration of the same (SMTP/PHPMail()). * Thread Starter [bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) * (@bethsedeawork) * [7 years, 12 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10302023) * At the moment, I switched to using mailgun which also is not helping as I have not bought the feature but I can send email manually. However in this Email Subscribers& Newsletters plugin, I can’t even send any email. * To answer your question, I just followed the instructions and I believe there are no other SMTP configuration that was mentioned. Can you please help me fix this issue? * I followed the entire setup from this link: [https://wordpress.org/plugins/email-subscribers/#installation%20instructions](https://wordpress.org/plugins/email-subscribers/#installation%20instructions) * [Aditya Shah](https://wordpress.org/support/users/ethicaladitya/) * (@ethicaladitya) * [7 years, 11 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10305124) * The link you mentioned seems to be the instructions for installing the plugin. You can refer [this article](https://www.icegram.com/documentation/es-subscribers-are-not-receiving-emails/) for not able to send emails. * About SMTP, You may need to use a plugin like [Easy WP SMTP](https://wordpress.org/plugins/easy-wp-smtp/) to do the same. Please follow [this article](https://www.hostinger.in/tutorials/how-to-use-free-google-smtp-server) to know more about how to setup SMTP for your site. * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [7 years, 11 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10313818) * [@bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) , * Did you try the solution [@ethicaladitya](https://wordpress.org/support/users/ethicaladitya/) suggested? Is it working for you now? Please let us know your views. * [@hannahjones69](https://wordpress.org/support/users/hannahjones69/) , * Please let us know what issues you are facing and we will help you solve it. * Thread Starter [bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) * (@bethsedeawork) * [7 years, 11 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10315965) * I have not, I’m sorry. I will try to get back at this a little later, probably tomorrow (+8 GMT) as I am currently busy doing some other things. Please keep this ticket open. * Regards, Betsy * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [7 years, 11 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10360189) * [@bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) , * Sure, let us know when can we look into this. * Thread Starter [bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) * (@bethsedeawork) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10420828) * Hi [@icegram](https://wordpress.org/support/users/icegram/), * I managed to successfully use the subscription mail. What I did is download the Easy WP SMTP, input my Mailgun SMTP details. Updated my Settings in wordpress, and input my Mailgun SMTP details. * I tested and it worked. Thank you for your support! * Regards, Betsy * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10483223) * [@bethsedeawork](https://wordpress.org/support/users/bethsedeawork/) , * You are welcome. Glad to hear it is working for you. Let us know in case of any further queries 🙂 Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Not working’ is closed to new replies. * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172) * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/) * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/) * 10 replies * 4 participants * Last reply from: [Icegram](https://wordpress.org/support/users/icegram/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/not-working-2513/#post-10483223) * Status: resolved