• Resolved stephenvervedesign

    (@stephenvervedesign)


    Help I’m getting this error…

    (
    [TIMESTAMP] => 2016-04-23T05:34:31Z
    [CORRELATIONID] => 2b8c1ded6c65
    [ACK] => Failure
    [VERSION] => 120.0
    [BUILD] => 21463915
    [L_ERRORCODE0] => 11601
    [L_SHORTMESSAGE0] => Request for billing address failed
    [L_LONGMESSAGE0] => Billing address request is not enabled for merchant
    [L_SEVERITYCODE0] => Error
    )

    Does anyone know what we are doing wrong?
    Is it something on the paypal account side?

    https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    You need to have the Billing address request feature enabled on your account. For this you will need to contact PayPal Business/Customer support and request this to be enabled on your account.

    Once you have enabled it for your account, please perform a test transaction to make sure it has been fixed.

    Is it possible to disable this feature? I’m selling virtual products and really don’t care about client’s address.

    EDIT: Found this option on Settings: “Require buyers to provide their billing address”. But mine was already unchecked, and still the request was like:

    (
        [RETURNURL] => http://.../
        [CANCELURL] => http://.../
        [REQBILLINGADDRESS] => 1
        [AMT] => 1.00
        [METHOD] => SetExpressCheckout
        [VERSION] => 120.0
    )

    Hmmm… Nevermind the previous post. That was a “test” the plugin does to find out if billing address request is available on the account (why? I don’t know…)

    The real error was with the Tax value (PAYMENTREQUEST_0_TAXAMT) sent to Paypal: -5.5511151231258E-16 instead of plain zero, leading to a “Tax total is invalid” error.
    I don’t have any tax in use, tough.

    Plugin Contributor Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We’ll need to look at your site a bit closer to find out what’s going on. Could you contact us via this contact form and mention this thread?

    You might need to create a free account with WooThemes first.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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