Title: not working Last modified: August 31, 2016 --- # not working * Resolved [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/) * I had installed the w3 total cache plugin installed, but now I inactivated it… still coming soon page not showing…on the preview page looks fine, but on any other device (not wp logged) at home doesn’t work….i liaised with my host provider, and they said on their end the coming soon page is indeed showing up…what may be happening here ? i cleared the cache in my android browser (not wp logged), and again, coming soon page not loading domain is bellashoot.com.au also, I don’t quite get the caching thing….if a user loads the page and the coming soon page loads, then it’s up to THEM to clear their cache for the page to load back when i take the site live ??? i can’t square that up…i thought that was what my wp cache plugin was for…to remove the burden from the clients …am I wrong here ? appreciate guidance, novice here and struggling at EVERY step regards, marie * [https://wordpress.org/plugins/coming-soon/](https://wordpress.org/plugins/coming-soon/) Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/not-working-1697/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-working-1697/page/2/?output_format=md) * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7315923) * I see your coming soon page on mobile and desktop. Users see the latest page as long as you have cleared the plugins cache. There are a few kinds of caches. Since you are working on the site you will need to clear your browser cache as well. Ultimately I recommend not using a cache will the site is in development. See this: * [http://support.seedprod.com/article/84-how-to-clear-w3-total-caches-cache](http://support.seedprod.com/article/84-how-to-clear-w3-total-caches-cache) * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316019) * Thanks for reply ! Yep, I only had to redirect the domain to the ‘wp’ folder where the site resides. Now it’s fine. I’m playing around with the plugin. It’s not evident to me how to create a slideshow of images for the background as in your example. can you please point to me those indications ? Also, is it possible to define the slideshow size/position in page ? (I want a white banner at top with logo, and then the slideshow beaneath. Also, I exported from photoshop a PNG file with logo in high res, but I see it a bit blurry in mobile device after updating the plugin. can you please advise ? (on desktop seems fine) thanks/regards m * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316023) * Also, can you please point me to indications on how to insert social network icons/links (twitter, facebook, instagram, pinterest) many thanks m * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316038) * Hi, the demo is of the pro version. Those features are available in that version. You can learn more at [http://www.seedprod.com](http://www.seedprod.com) * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316046) * thanks for reply the logo not showing that sharp is a plugin artifact or something else ? It’s a high res .PNG file exported from photoshop…the file looks crisp sharp in any image viewer…please advise…many thanks again * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316047) * Make sure you are inserting the full size image see thishttp://support.seedprod. com/article/24-blurry-or-pixelated-background-image * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316048) * yes, I did make sure that full size was inserted…still blurry in the web page but not in image viewers * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316049) * hmm, not sure the pro version supports retina displays where you can upload an alternate version for higher resolution screen, could be the issue. * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316050) * how do you see it on your end ? bellashoot.com.au * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [10 years ago](https://wordpress.org/support/topic/not-working-1697/#post-7316054) * Looks fine, not blurry on mobile and retina desktop. * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1697/#post-7316141) * Hi mate I just did a bit of a change to m yskte folder structure and copied the index page from the /wp folder to the root folder (one level up), so within WP settings, I got the site URL pointing to the rrot, and WP content pointing to the /wp folder Now, when activating the plugin in the coming soon mode, it always displays the coming soon page, even though I’m logged in, so I can’t visualize the site anymore. How do I correct this please ? thanks/regards m * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1697/#post-7316142) * This mean you did not properly move the folder. There are a few other steps. You notice you don’t see the black admin bar on the front end as well. Make sure you follow all these steps. * [https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory](https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory) * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1697/#post-7316143) * Hi Seed. I haven’t moved any folder. Just copied the index file one level up… everything else sits where it was, within the ‘/wp’ folder. In my dashboard general settings, I’ve pointed my site URL to the root folder (where now the index file sits) and the WP URL to the ‘/wp’ folder, where originally was. Yes, I have read that link and done what it says there. thanks for your help * Thread Starter [mdepablo](https://wordpress.org/support/users/mdepablo/) * (@mdepablo) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1697/#post-7316144) * Sorry to inundate you, but you are very helpful and prompt and I really could use your healp…it’s greately appreciated I noticed that I can’t point to my blog posts anymore either. * This is what I did in detail….you may be able to help me out here. For URL cleanness, I copied the index page one level up, from within /wp folder (wp installation), to the root folder, but preserving the wp environment and content within the wp folder * Following the indications in the wordpress page: [https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory](https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory), I edited the index file, changed ‘/wp-blog-header.php’ ); for ‘/wp/wp-blog-header. php’ ); * In dashboard, general settings, I pointed the Site URL to the root folder and kept the WordPress URL to ‘wp’ folder (as it was) * After saving changes, went to PERMALINKS, as suggested by the above link. The problem is the link above says “go to the Permalinks panel and update your Permalink structure. WordPress will automatically update your .htaccess file if it has the appropriate file permissions.” * It doesn’t say what exactly to do so I’ve tried a couple of things and none works; Kept the structure as it was, didn’t work, then changed the structure from ‘Post name’ to ‘custom structure’ adding the /wp so trying to point my posts to the/ wp folder (as before)…didn’t work either. Posts appear in my blog page, but point to nothing (links broken?). When saving permalinks, got the ‘saved’ message, so I thing it’s not do to with .htaccess file, though I see no change when inspecting it after each save * What is the structure my PERMALINKS should have to access the old posts in the database ? * Again, I know this is way beyond the plugin query, but I’m kind of getting stuck and received no support elsewhere. Many thanks again Regards, marie * Plugin Author [SeedProd](https://wordpress.org/support/users/seedprod/) * (@seedprod) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1697/#post-7316145) * Sorry, I’m sure what step you are missing but I’ve seen lots of people have issues when they stray from the default setup. My advice is to put everything in the root, it will save you lots of headaches. * The problem is that we use a function called is_user_logged_in() to determine whether the user is logged in or not. If it returns false and you are logged in then it’s a configuration error on the WordPress site. Disable the coming soon plugin and you’ll notice you don’t see the black admin bar to confirm this. It uses the same function. * Best of luck! Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/not-working-1697/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-working-1697/page/2/?output_format=md) The topic ‘not working’ is closed to new replies. * ![](https://ps.w.org/coming-soon/assets/icon-256x256.png?rev=2402574) * [Website Builder by SeedProd — Theme Builder, Landing Page Builder, Coming Soon Page, Maintenance Mode](https://wordpress.org/plugins/coming-soon/) * [Frequently Asked Questions](https://wordpress.org/plugins/coming-soon/#faq) * [Support Threads](https://wordpress.org/support/plugin/coming-soon/) * [Active Topics](https://wordpress.org/support/plugin/coming-soon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/coming-soon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/coming-soon/reviews/) ## Tags * [image](https://wordpress.org/support/topic-tag/image/) * 26 replies * 4 participants * Last reply from: [SeedProd](https://wordpress.org/support/users/seedprod/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/not-working-1697/page/2/#post-8731860) * Status: resolved