Title: not working
Last modified: August 31, 2016

---

# not working

 *  [cliche123456](https://wordpress.org/support/users/cliche123456/)
 * (@cliche123456)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1565/)
 * Hi, I’ve been testing this plugin but doesn’t work. No email is being sent. I’ve
   made sure that any user I test has their settings turn “on” to receive but no
   one is receiving the mail, even though it says it’s been sent.
 * Can someone help? Really would like to use this plugin.
 * Thx.
 * [https://wordpress.org/plugins/email-users/](https://wordpress.org/plugins/email-users/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/)
 * (@mpwalsh8)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1565/#post-6978709)
 * Some things you can look for:
    - On the Settings page (Dashboard > Settings > Email Users) there is a Test 
      Notification message. Does that work?
    - Also on the Dashboard are a couple of notification boxes on the upper right
      hand side which tell you if any of the filters which affect WordPress email
      are active – what do they report?
    - Email Users utilizes wp_mail(), the same mechanism WordPress itself uses to
      send email. Do you receive email from your WordPress site (user registration,
      comment notification, etc.)?
    - How many users are you trying to run your test with? I recommend starting 
      with one and once that works, try two or three.
 * Let’s start here and see what we can figure out.
 *  [Daniel](https://wordpress.org/support/users/ddumondgmailcom/)
 * (@ddumondgmailcom)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1565/#post-8192431)
 * Hey Mike!
 * Though the original poster didn’t care to respond, the points listed in your 
   post are certainly helpful.
 * I’m experiencing a similar problem and I can’t figure it out.
 * Let me answer your questions…
 * > On the Settings page (Dashboard > Settings > Email Users) there is a Test Notification
   > message. Does that work?
 * Unfortunately not.
 * > Also on the Dashboard are a couple of notification boxes on the upper right
   > hand side which tell you if any of the filters which affect WordPress email
   > are active – what do they report?
 * wp_mail_content_type: No
    wp_mail_charset: No wp_mail_from: No wp_mail_from_name:
   Yes
 * The “Yes” comes from the following code in my functions.php, but when removed
   and “wp_mail_from_name” changes to “No” — It still doesn’t work.
 *     ```
       function change_wp_mail_from_name($from_name){
       return "CHOSEN_NAME_HERE";
       }
       add_filter("wp_mail_from_name", "change_wp_mail_from_name");
       ```
   
 * > Email Users utilizes wp_mail(), the same mechanism WordPress itself uses to
   > send email. Do you receive email from your WordPress site (user registration,
   > comment notification, etc.)?
 * Yes. WordPress, BuddyPress and Contact Form 7 all send emails. Furthermore, I
   deactivated all plugins to see if they might be causing conflict. Still no dice.
 * > How many users are you trying to run your test with? I recommend starting with
   > one and once that works, try two or three.
 * I tried with 1 user and the Test Notification Message, neither worked.
 * Also, expected and actual do match.
 * Hopefully you can help me figure this one out! 🙂
 * Thanks in advance!
    Dan

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/email-users_a0e0cf.svg)
 * [Email Users](https://wordpress.org/plugins/email-users/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-users/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-users/)
 * [Active Topics](https://wordpress.org/support/plugin/email-users/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-users/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-users/reviews/)

## Tags

 * [messages](https://wordpress.org/support/topic-tag/messages/)
 * [troubleshoot](https://wordpress.org/support/topic-tag/troubleshoot/)

 * 2 replies
 * 3 participants
 * Last reply from: [Daniel](https://wordpress.org/support/users/ddumondgmailcom/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1565/#post-8192431)
 * Status: not resolved