Title: Not working!
Last modified: August 30, 2016

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# Not working!

 *  Resolved [VividConfecs](https://wordpress.org/support/users/vividconfecs/)
 * (@vividconfecs)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1408/)
 * I downloaded the BASIC version and, although I believe I followed the steps to
   set up the plugin I cannot get it to work. I get “USPS Shipping” (which is what
   I called that shipping option) and it says “Free” it doesn’t pull any rates or
   even give an error and doesn’t fall back to the $10 charge I entered as “fall
   back” rate. I have entered weights and dimensions for each of my products. vividconfections.
   com
 * [https://wordpress.org/plugins/woo-usps-shipping-method/](https://wordpress.org/plugins/woo-usps-shipping-method/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [wooforce](https://wordpress.org/support/users/wooforce/)
 * (@wooforce)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1408/#post-6596432)
 * Hello VividConfecs,
 * Please turn on the ‘debug mode’and see the logs printed in the cart/checkout 
   page to get the clue on which element in settings needs to be corrected.
 * Also, this tutorial ll help you
    [http://www.wooforce.com/explaining-usps-wordpress-woocommerce-shipping-plugin-extension/](http://www.wooforce.com/explaining-usps-wordpress-woocommerce-shipping-plugin-extension/)
 *  Thread Starter [VividConfecs](https://wordpress.org/support/users/vividconfecs/)
 * (@vividconfecs)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1408/#post-6596475)
 * Okay, I see that it works after you enter a shipping address, however the shipping
   address isn’t entered until checkout. When a customer goes to their cart it says
   Shipping: USPS Shipping (free), which is misleading. A client would think shipping
   was free, then when they go to check out and enter their shipping address they
   are shown the costs. And also, how can I indicate that our products are not eligible
   for library or media mail? I would think that there should be a way to only select
   a method that we can actually use?
 *  [wooforce](https://wordpress.org/support/users/wooforce/)
 * (@wooforce)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1408/#post-6596758)
 * Hello Vivid, In normal case, the free option will not be shown to the customer.
   It must be because of some misconfiguration in the settings.
    For example, if
   you set fall back rate as zero, this can happen. Hope this information helps.
   Please note that this is a free (Basic) version of our Premium plugin and sorry
   for the slight delays in response.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not working!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-usps-shipping-method_056ca6.svg)
 * [WooCommerce USPS Shipping Method Plugin](https://wordpress.org/plugins/woo-usps-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-usps-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-usps-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-usps-shipping-method/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wooforce](https://wordpress.org/support/users/wooforce/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/not-working-1408/#post-6596758)
 * Status: resolved