Title: Not working
Last modified: August 24, 2016

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# Not working

 *  [jasonlean](https://wordpress.org/support/users/jasonlean/)
 * (@jasonlean)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/not-working-1191/)
 * I just installed this plugin and according to it, everything is fine and it’s
   communicating with InfusionSoft. However, when I test it by submitting a form,
   nothing happens. The new contact information is not being pushed to InfusionSoft
   at all.
 * [https://wordpress.org/plugins/infusionsoft/](https://wordpress.org/plugins/infusionsoft/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [MachusCorpSupport](https://wordpress.org/support/users/machuscorpsupport/)
 * (@machuscorpsupport)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/not-working-1191/#post-6132242)
 * This is the same issue we’re getting as well. Also, the screenshot of settings
   do not match what we see in the actual plugin. We don’t see an infusionsoft settings
   screen. I can’t enter an api key. Your screenshot:([https://s.w.org/plugins/infusionsoft/screenshot-1.jpg?r=1175024](https://s.w.org/plugins/infusionsoft/screenshot-1.jpg?r=1175024))
   our screen([http://screencast.com/t/rXcPgTkKs](http://screencast.com/t/rXcPgTkKs)).
   
   When trying to access the “Feeds” area we’re getting a permissions error. I may
   have a lead on that issue and hopefully fixing that will allow my settings area
   to change (not sure why) but i’ll report back with that. Please respond because
   i see that no one has responded to Jason’s from 3 weeks ago!
 *  [MachusCorpSupport](https://wordpress.org/support/users/machuscorpsupport/)
 * (@machuscorpsupport)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/not-working-1191/#post-6132243)
 * Found our issue and it’s now *SOLVED* For those with a similar plugin combo: 
   we’re using User Role Editor. It required us to select gravity forms API plus
   several other related gforms custom capabilities in order for us to even see 
   the screen.
 *  [milbo13](https://wordpress.org/support/users/milbo13/)
 * (@milbo13)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/not-working-1191/#post-6132266)
 * Hi,
 * I’ve gotten everything to work EXCEPT – I can’t map a radio button field so that
   when filled in in the grabity form it passes the answer into the custom radio
   button field created in IS. HELP!!!!
 * Thanks,
 *  [milbo13](https://wordpress.org/support/users/milbo13/)
 * (@milbo13)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/not-working-1191/#post-6132267)
 * Anyone out there who can help?????
 *  [milbo13](https://wordpress.org/support/users/milbo13/)
 * (@milbo13)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/not-working-1191/#post-6132268)
 * This is so annoying – neither numbers nor radio button choices are passing through
   to IS. WHY WON’T ANYONE ANSWER!!!!
 *  [milbo13](https://wordpress.org/support/users/milbo13/)
 * (@milbo13)
 * [11 years ago](https://wordpress.org/support/topic/not-working-1191/#post-6132274)
 * 3 weeks and no answer!!!!! ARE YOU KIDDING ME????

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/infusionsoft_ffffff.svg)
 * [Infusionsoft Gravity Forms Add-on](https://wordpress.org/plugins/infusionsoft/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/infusionsoft/unresolved/)
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 * 6 replies
 * 3 participants
 * Last reply from: [milbo13](https://wordpress.org/support/users/milbo13/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/not-working-1191/#post-6132274)
 * Status: not resolved