Support » Plugin: Multiple Packages for WooCommerce » Not very helpful

  • I’m not sure if this is supposed to work this way, but the multiple packages are shown to the right of the products in the cart which doesn’t do anything but confuse customers as to what shipping methods are for what products. Furthermore, when you start the checkout process it combines both without any indication as to what product is being shipped at what rate, making it even more confusing for the customer.

    If that’s how it’s supposed to be then I’m baffled as to why someone would want to do that. I’m using the block checkout so perhaps it’s a bug in the newer layout.

    I give it 3 stars because technically it does what it claims to do, but it’s execution isn’t done well.

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  • Plugin Author Bolder Elements

    (@hystericallyme)

    I am sorry to hear you were not happy with the outcome, however I am a bit confused about what you are seeing based on your description. Please note that the ‘Multiple Packages’ feature is actually part of the WooCommerce core. Generally code is required to enable it, but I created this plugin as a way to help users who are not familiar with PHP coding. It’s possible that your plugin that is altering the checkout experience may be changing how this feature works.

    The banner at the top of this plugin page is an example of what it should look like. It should only modify the order summary at the bottom of the page. It simply adds more ‘Shipping’ lines to the order summary, and within each line is the available shipping methods as well as a list of the items being shipped in that package. This should continue from the cart, through the checkout, and into the order processing. It should never be combined.

    I would recommend disabling your other plugin and seeing how this one works with just the regular checkout process. If it is different, then it’s something being changed by the other plugin.

Viewing 1 replies (of 1 total)
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