Not tracking Ecommerce

  • Resolved Jay Syder

    (@jay-s)


    6 years, 9 months ago

    Doesn’t seem to be tracking have used this plugin before on other sites and worked fine. I am currently going through different setting to see if it will work. Could you check if the correct code is generating on the frontend for it. Currently have both this and monster Insight active. Normal google analytics works just not e-commerce. If the code for this isn’t displaying frontend could you tell me what code I should be looking for then I can try and change different settings and plugins to find the issue faster rather than making a change and waiting til an order comes through to check.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    6 years, 9 months ago

    Hi @jay-s

    The plugin does not track admin actions ( anything done in the WP Admin ) including purchases by admins. Also, can you confirm that the plugin has been properly configured and the settings in Google Analytics are also enabled? Here is the support page to confirm:

    https://docs.woocommerce.com/document/google-analytics-integration/

    Using the Chrome extension “Tag Assistant by Google” I see that the Google Analytics code has been added twice to the site. Can you confirm the Google Analytics ID is added to the plugin as shown in the documentation and the script isn’t used anywhere else?

    Thread Starter Jay Syder

    (@jay-s)

    6 years, 9 months ago

    Ok I have deactivated Monster Insights plugin that was using the code as well now. I checked analytics and both “Enable Ecommerce” and “Enable Enhanced Ecommerce Reporting” are turned on I noticed in that webpage it had the option for Related products that option wasn’t available for me to turn on.

    Also I have made no orders via admin the reason I want it double checked is so I don’t have to wait for real customers to make orders and wait overnight as I know sometimes analytics can come in delay. So if you can re-check again that the google analytics script is displaying fine including the ones that let the ecommerce tracking work are also displaying thanks. Then hopefully after the next customer order today I see that in analytics.

    Oh also under intergration for this I have everything ticked excepect “Display Advertising Support”

    Mike W

    (@nixiack8)

    6 years, 9 months ago

    Hi @jay-s,

    Looks great to us! You can use the “Tag Assistant by Google” as a free extension in the Chrome Store to see the change for yourself.

    Oh also under intergration for this I have everything ticked excepect “Display Advertising Support”

    That is fine, this just covers if you have advertising, what is being clicked on.

Viewing 3 replies - 1 through 3 (of 3 total)
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