Support » Plugin: WooCommerce Google Analytics Integration » Not tracking ecommerce data

  • Resolved cmht

    (@eightsages)


    Hi,

    I have correctly installed and connected this plugin on our Woocommerce site.

    The tracking seems to be working fine, and I can see all the visitor data in GA, except that Ecommerce data is not being captured (everything shows $0.00).

    Could you help me out please ?

    Thanks !

    Chris
    =======
    Screenshot of our settings : https://prnt.sc/qq8ke6
    =======
    Woocommerce Status report :

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://eldercare.market
    Site address (URL): https://eldercare.market
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.2.5 - There is a newer version of WordPress available (5.3.2)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.2.24-0ubuntu0.18.04.2
    PHP Post Max Size: 32 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.28-0ubuntu0.18.04.4
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_
    Total Database Size: 28.21MB
    Database Data Size: 22.09MB
    Database Index Size: 6.12MB
    wp_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_defender_lockout: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_defender_lockout_log: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_follow_store_followers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_dokan_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_rma_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_rma_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_rma_request_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 5.03MB + Index: 0.09MB + Engine InnoDB
    wp_postmeta: Data: 8.52MB + Index: 3.72MB + Engine InnoDB
    wp_posts: Data: 3.38MB + Index: 0.44MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_sc_analytics: Data: 0.27MB + Index: 0.17MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_terms: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Data: 0.23MB + Index: 0.13MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfront_ure_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Dokan: by weDevs
    LLC – 2.9.3 – Not tested with the active version of WooCommerce
    
    Dokan Pro - professional: by weDevs – 2.9.2 – Not tested with the active version of WooCommerce
    FileBird: by Ninja Team – 3.5
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.7
    
    Slider Revolution: by ThemePunch – 6.1.6
    SendGrid: by SendGrid – 1.11.8
    Rank Math SEO: by Rank Math – 1.0.37.1
    Shipper Pro: by WPMU DEV – 1.1.2
    Snapshot Pro: by WPMU DEV – 3.2.1.4
    SW Ajax WooCommerce Search: by smartaddons.com – 1.1.6 – Not tested with the active version of WooCommerce
    SW Core: by Smartaddons – 1.0.3
    Sw Vendor Slider: by SmartAddons – 1.0.0 – Not tested with the active version of WooCommerce
    Sw Woocommerce: by SmartAddons – 1.1.6 – Not tested with the active version of WooCommerce
    Sw Woocommerce Swatches: by SmartAddons – 1.0.7 – Not tested with the active version of WooCommerce
    Swift Mailer: by  – 5.4.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.21
    
    WC Password Strength Settings: by Daniel Santoro – 2.1.0 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17
    WooCommerce Product Add-ons: by WooCommerce – 3.0.21
    WooCommerce: by Automattic – 3.8.1
    Defender Pro: by WPMU DEV – 2.2.4
    Hummingbird Pro: by WPMU DEV – 2.3.0
    Smush Pro: by WPMU DEV – 3.4.2
    WPFront User Role Editor: by Syam Mohan – 2.14.3
    WPMU DEV Dashboard: by WPMU DEV – 4.7.5
    YITH WooCommerce Compare: by YITH – 2.3.18
    YITH WooCommerce Questions and Answers: by YITH – 1.2.3
    YITH WooCommerce Wishlist: by YITH – 3.0.5
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SGD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #248 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #4328 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Emarket Child Theme
    Version: 1.0.0
    Author URL: http://www.themeforest.net/user/magentech
    Child Theme: ✔
    Parent Theme Name: Emarket
    Parent Theme Version: 1.6.7
    Parent Theme Author URL: https://themeforest.net/user/magentech/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: emarket/woocommerce/archive-product.php
    emarket/woocommerce/content-product.php
    emarket/woocommerce/content-single-product.php
    emarket/woocommerce/loop/loop-end.php
    emarket/woocommerce/loop/loop-start.php
    emarket/woocommerce/loop/rating.php
    emarket/woocommerce/myaccount/dashboard.php
    emarket/woocommerce/myaccount/form-login.php
    emarket/woocommerce/single-product/meta.php
    emarket/woocommerce/single-product/price.php
    emarket/woocommerce/single-product/product-image.php
    emarket/woocommerce/single-product/product-thumbnails.php
    emarket/woocommerce/single-product/rating.php
    emarket/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
    emarket/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 4
    Oldest: 2019-12-25 06:37:43 +0000
    Newest: 2020-01-19 12:51:41 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • cmht

    (@eightsages)

    Worth mentioning also that there’s a notification on our GA account :

    “Missing Ecommerce Data
    View [All Web Site Data] is configured for Ecommerce, but no data is flowing.”

    cmht

    (@eightsages)

    Hi, the ecommerce sales data are now appearing in GA. I didn’t change anything, so it must be that it takes several hours to be captured.

    Marking as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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