Support » Plugin: WooCommerce Google Analytics Integration » not tracking conversions in woocommerce

  • Resolved alyago

    (@alyago)


    Hi,

    After succesfully installing your pluging and setting up the necessary requirements in GA (enhanced ecommerce) as well as in your plugin (placed the UA code, activated the functionalities i neeeded, etc…), no conversion from Woocommerce is actually tracked in Analytics at all. It simply does not work.

    Could you please help me?

    Looking forward to hearing from you

    Kind regards

    Alberto

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support fevered

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    
    ### WordPress Environment ###
    
    WordPress address (URL): ----------------
    Site address (URL): ---------------------
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.13
    PHP Post Max Size: 96 MB
    PHP Time Limit: 50
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.21-MariaDB-1:10.3.21+maria~bionic
    Max Upload Size: 96 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: test0_
    MaxMind GeoIP Database: ✔
    Total Database Size: 19.93MB
    Database Data Size: 15.32MB
    Database Index Size: 4.61MB
    test0_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    test0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_order_items: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    test0_woocommerce_order_itemmeta: Data: 0.29MB + Index: 0.20MB + Engine MyISAM
    test0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    test0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    test0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_comments: Data: 0.21MB + Index: 0.11MB + Engine MyISAM
    test0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    test0_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    test0_options: Data: 2.22MB + Index: 0.16MB + Engine MyISAM
    test0_postmeta: Data: 7.38MB + Index: 2.58MB + Engine MyISAM
    test0_posts: Data: 4.14MB + Index: 0.40MB + Engine MyISAM
    test0_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    test0_terms: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
    test0_term_relationships: Data: 0.09MB + Index: 0.20MB + Engine MyISAM
    test0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    test0_usermeta: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
    test0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    test0_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    test0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    test0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    test0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    test0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    test0_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    test0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    test0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    test0_wc_product_meta_lookup: Data: 0.19MB + Index: 0.41MB + Engine InnoDB
    test0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    test0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
    Elegant Themes Updater: by Elegant Themes – 1.1
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Messenger Customer Chat: by Facebook – 1.3
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.2
    Jetpack by WordPress.com: by Automattic – 8.1
    Ninja Forms: by The WP Ninjas – 3.4.22
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.7
    
    Ultimate WooCommerce Brands: by MagniumThemes – 1.2 – Not tested with the active version of WooCommerce
    WooCommerce Blocks: by Automattic – 2.5.10
    WooCommerce Admin: by WooCommerce – 0.24.0
    WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.1.6
    WooCommerce E-Mail Attachments (by Inoplugs): by InoPlugs – 3.0.10 – Not tested with the active version of WooCommerce
    WooCommerce Klarna Gateway: by Krokedil – 2.7.6 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.3
    WooCommerce: by Automattic – 3.8.1
    WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.12
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (2) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    Health Check Troubleshooting Mode: by  – 1.7.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: NOK (kr)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #3991 - /angrerett-kjopsbetingelser-og-retur/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.2
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Klarna ###
    
    Test mode: Enabled Your Klarna Checkout account must be in test mode for all configured countries in order for it to work
    please get in touch with Klarna to check your account status
    
    Sweden: Eid not set Secret key not set Checkout URL not set
    Norway: Klarna Checkout page points to an invalid URL. Make sure you are using a valid
    absolute URL. Relative URLs are not allowed.
    
    Finland: Eid not set Secret key not set Checkout URL not set
    Germany: Eid not set Secret key not set Checkout URL not set
    Austria: Eid not set Secret key not set Checkout URL not set
    UK: Eid not set Secret key not set Checkout URL not set
    USA: Eid not set Secret key not set Checkout URL not set
    Terms Page: ✔
    
    ### Action Scheduler ###
    
    Complete: 229
    Oldest: 2020-01-07 17:07:32 +0000
    Newest: 2020-01-16 21:44:14 +0000
    
    Pending: 1
    Oldest: 2020-01-16 22:36:04 +0000
    Newest: 2020-01-16 22:36:04 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Plugin Support fevered

    (@fevered)

    Hi @espen-indbjor,

    Can you create a new thread for your issue with a full description of what is happening? That will make it easier to keep track of the issue. Thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.aceitunaslorente.com
    Site address (URL): https://www.aceitunaslorente.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.1.33 - Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP
    PHP Post Max Size: 200 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.67.0
    OpenSSL/1.0.2t
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.21-MariaDB
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: www_
    MaxMind GeoIP Database: ✔
    Tamaño total de la base de datos: 189.46MB
    Tamaño de los datos de la base de datos: 115.02MB
    Tamaño del índice de la base de datos: 74.44MB
    www_woocommerce_sessions: Datos: 1.02MB + Índice: 0.02MB + Motor InnoDB
    www_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    www_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_woocommerce_order_itemmeta: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    www_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    www_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_addonlibrary_addons: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    www_addonlibrary_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_adtribes_my_conversions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_cm_popfly_history: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_comments: Datos: 0.06MB + Índice: 0.09MB + Motor InnoDB
    www_icl_content_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_core_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_languages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_icl_languages_translations: Datos: 0.19MB + Índice: 0.11MB + Motor InnoDB
    www_icl_locale_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_icl_message_status: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_icl_mo_files_domains: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    www_icl_node: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_icl_reminders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_icl_strings: Datos: 7.52MB + Índice: 14.09MB + Motor InnoDB
    www_icl_string_packages: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    www_icl_string_pages: Datos: 30.56MB + Índice: 45.13MB + Motor InnoDB
    www_icl_string_positions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_string_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_string_translations: Datos: 6.52MB + Índice: 4.03MB + Motor InnoDB
    www_icl_string_urls: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    www_icl_translate: Datos: 2.52MB + Índice: 0.08MB + Motor InnoDB
    www_icl_translate_job: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_icl_translations: Datos: 0.22MB + Índice: 0.55MB + Motor InnoDB
    www_icl_translation_batches: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_icl_translation_downloads: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_icl_translation_status: Datos: 1.52MB + Índice: 0.06MB + Motor InnoDB
    www_image_hover_ultimate_list: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_image_hover_ultimate_style: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_litespeed_img_optm: Datos: 0.08MB + Índice: 0.09MB + Motor InnoDB
    www_litespeed_optimizer: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    www_mailchimp_carts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_mailchimp_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_options: Datos: 4.45MB + Índice: 0.14MB + Motor InnoDB
    www_page_generator_area_codes: Datos: 1.52MB + Índice: 0.27MB + Motor InnoDB
    www_page_generator_keywords: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_pmxi_files: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_pmxi_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_pmxi_images: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_pmxi_imports: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_pmxi_posts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_pmxi_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_postmeta: Datos: 24.56MB + Índice: 6.03MB + Motor InnoDB
    www_posts: Datos: 30.52MB + Índice: 2.42MB + Motor InnoDB
    www_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
    www_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_revslider_sliders: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB
    www_revslider_slides: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB
    www_revslider_static_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_smush_dir_images: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_term_relationships: Datos: 0.14MB + Índice: 0.11MB + Motor InnoDB
    www_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_tm_taskmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_tm_tasks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_usermeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    www_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    www_wcpdf_invoice_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    www_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    www_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_wfblockediplog: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfblocks7: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfconfig: Datos: 0.04MB + Índice: 0.01MB + Motor MyISAM
    www_wfcrawlers: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wffilechanges: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wffilemods: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfhits: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfhoover: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfissues: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    www_wfknownfilelist: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wflivetraffichuman: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wflocs: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wflogins: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfls_2fa_secrets: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    www_wfls_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_wfnotifications: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfpendingissues: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfreversecache: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfsnipcache: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wfstatus: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wftrafficrates: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    www_wpfm_backup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    www_yoast_seo_links: Datos: 0.17MB + Índice: 0.08MB + Motor InnoDB
    www_yoast_seo_meta: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Los mensajes de error no deberían mostrarse a los visitantes.
    
    ### Active Plugins (39) ###
    
    WPML Multilingual CMS: por OnTheGoSystems – 4.3.6
    WPBakery Page Builder: por Michael M - WPBakery.com – 5.4.7
    Advanced noCaptcha & invisible Captcha: por Shamim Hasan – 5.6 – No probado con la versión activa de WooCommerce
    Akismet Anti-Spam: por Automattic – 4.1.3
    Google Analytics for WordPress: por Aman Verma – 1.4.3
    WooCommerce Product Feed Manager: por RexTheme – 5.13
    CM Pop-Up banners for WordPress: por CreativeMindsSolutions – 1.4.9
    Contact Form 7 Extension For Mailchimp: por Renzo Johnson – 0.5.10
    Contact Form 7: por Takayuki Miyoshi – 5.1.6
    Cresta Help Chat: por CrestaProject - Rizzo Andrea – 1.1.7
    Customer Reviews for WooCommerce: por ivole – 3.93
    Disable Gutenberg: por Jeff Starr – 2.0
    Envato Market: por Envato – 2.0.3
    Facebook for WooCommerce: por Facebook – 1.9.15 – No probado con la versión activa de WooCommerce
    Free shipping notification WooCommerce Pro: por PI Websolution – 1.1.2 – No probado con la versión activa de WooCommerce
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    exclude-from-search (exclude-from-search)
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    ### WC Pages ###
    
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    ### Theme ###
    
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    ### Templates ###
    
    Overrides: La  version 3.5.0 de gogreen/woocommerce/cart/cart-shipping.php está obsoleta. La versión del núcleo es la 3.6.0
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    gogreen/woocommerce/checkout/form-checkout.php
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    Outdated Templates: ❌
    					
    					
    						Aprende cómo actualizar
    
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    Plugin Support fevered

    (@fevered)

    Thank you for that @alyago!

    I can see you’re using an additional analytics plugin, Google Analytics for WordPress – can you try temporarily disabling that plugin to make sure that isn’t causing an interference?

    Thanks a lot for your answer fevered,

    Actually the other google analytics plugin is used to link my site with analytics…

    If i disable it, wont I lose the ability to track audience on my site at all?

    I mean, thats the plugin i used to place GA code on any page of my site automatically…

    Could you offer me another solution or any other GA plugin you know is compatible with yours?

    What do other people use on their sites to use GA with the GA Woocommerce plugin with no conflict? I’d really appreciate any recommendation in this sense please

    Looking forward to hearing from you soon

    Plugin Support fevered

    (@fevered)

    Yes, if you disable it it will stop tracking on the site – the test would only be temporary, so it wouldn’t need to permanently be disabled – just for a short time to see if there is a conflict there. I can understand why you don’t want to test that though! I have not tested the two plugins together, so this would be to test if they are compatible with each other. Our Google Analytics plugin can be used for full site tracking by enabling standard tracking so that may be an option to explore.

    The next thing I would suggest is following our self service guide to rule out the possibility of a theme or plugin conflict

    alyago

    (@alyago)

    tried to deactivate the regular GA plugin and activates standard tracking on yours. It seems to be working now, but sadly it stopped meassuring my audience data such as channels, users, etc… which obviously i dont want

    Are you seriously not offering any other option to keep using GA while using your plugin too?

    If your plugin prevents me to use normally GA, of course is not a real solution.

    HOpe you can help me please

    Kind regards

    A

    Plugin Support fevered

    (@fevered)

    Hey there,

    Thank you for testing that, and sorry for the confusion here – we’re going to do our best to sort this out for you, and provide an appropriate solution, as we want you to be able to do all the tracking you need. What I asked for was just a test, and the first step in troubleshooting the issue. For the time being, please reactivate the Google Analytics for WordPress plugin so you can continue getting your tracking while we sort this issue out.

    Since this will be a more complex issue where we will need to more deeply investigate, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Plugin Support fevered

    (@fevered)

    Hey there,

    I am going to mark this thread as resolved as there hasn’t been a response from you in a week. If you have further issues please start a new thread or contact us via a ticket

Viewing 10 replies - 1 through 10 (of 10 total)
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