Not tracking conversion in Google Analytics

Hi @randysgraphics

Using the Google Tag Assistant Chrome extension, I see that the duplicate analytic code is added, and it’s giving this error “Multiple installations of Global site tag (gtag.js) detected”

You can take a look at this screenshot: https://screencast-o-matic.com/i/c0eIqKV4ToM

The best way to track down where this is coming from would be to do a conflict test. You can find a more detailed explanation on how to do a conflict test here.

Here, you can read more on how to troubleshoot the Google Analytic:
https://woocommerce.com/document/google-analytics-integration/#testing-analytics

I hope that helps!

Hi @randysgraphics

It’s still showing the duplicate tag, take a look at this screenshot: https://screencast-o-matic.com/i/c0eDFVV4zru

You can also install  Google Tag Assistant Chrome extension in you browser and verify it on your end.

Hello @randysgraphics,

Try checking a WooCommerce-related page: https://randys.com/shop/

I can see that you have 4 installations, which is not normal.

Link to image: https://d.pr/i/ZwFRpP

Are you experiencing issues with a specific event not working, or is your Google dashboard not displaying any activity at all?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response or in a Gist.

A screenshot of the plugin’s settings in WooCommerce > Settings > Integration can be helpful too.

Look forward to hearing back from you.