Title: Not Syncing Last modified: July 31, 2018 --- # Not Syncing * Resolved [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/) * My version of the plugin has stopped syncing for some reason: Sync Information Started: Tue, Jul 31, 2018 2:25 PM * Last Updated: Fri, May 25, 2018 11:31 AM * Account Connected: Seda Gems * List Connected: Website Member * Products Synced: 0 * Orders Synced: 0 * I can see that the plugin calls the POST /ecommerce/stores/ PATCH /ecommerce/ stores/…/ GET /ecommerce/stores/…/ GET /ecommerce/stores/…/prod GET /ecommerce/ stores/…/orde * and then it just stops. I followed the conversation on this [thread](https://wordpress.org/support/topic/sync-issues-2/) and everything looks to be ok. * Any help would be appreciated * I am running the flatsom theme on wordpress. All woocommerce and plugins are up to date Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/not-syncing-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-syncing-8/page/2/?output_format=md) * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10542898) * [@sedagems](https://wordpress.org/support/users/sedagems/), thanks for reaching out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue? * – What is your PHP memory limit is set to? – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)? – Do you have any caching plugins or services running? – Have you tried a fresh uninstall or reinstall? * Thanks in advance for these details. I’ll keep an eye out for your reply. * – Kyle * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10543427) * Thanks for replying @khungaate * – PHP memory limit is 256MB – No errors, only “2018-07-31T12:41:10+00:00 NOTICE sync.started :: Starting Sync :: Tue, Jul 31, 2018 2:41 AM” – I disabled W3 Total Cache a few days go to see if that caused an issue. I am still running the site through cloudflare though – Yes I have done full uninstalls and reinstall with no change * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10543694) * Thanks for the info. [@sedagems](https://wordpress.org/support/users/sedagems/), can you temporarily disable the cache in Cloudflare and try a fresh uninstall& reinstall? Lastly, who is your hosting provider? * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10546465) * Hi [@khungate](https://wordpress.org/support/users/khungate/) * I disabled Cloudflare, deleted the plugin and let it sit for a few hours. * Installed the plugin again and I still get the same issue. * My hosting provider is “The search engine shop”, but I am not exactly sure who they use for the actual hosting * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10551234) * Hi [@sedagems](https://wordpress.org/support/users/sedagems/), thanks for trying that out. Can you ask with your hosting provider if they might be blocking access to the admin-ajax.php file on your WordPress install? * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10554789) * Hello * I have confirmed with my host that they are not blocking access to the admin- ajax.php file. * The hosting provided has said “if you’re comfortable we could give them a developer logon to look directly?” * At this stage I a willing to pay for assistance to get this up and running * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10555452) * Hi [@sedagems](https://wordpress.org/support/users/sedagems/), thanks for letting us know. Also, I meant to ask this earlier – do you have the latest version of the plugin (2.1.9) running on PHP 5.6 or higher? * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10557372) * I am running PHP 7.0.31-1 and version 2.19 * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10563084) * [@khungate](https://wordpress.org/support/users/khungate/) I have done some more investigating over the weekend * 1 – I took a full copy of my website and installed it on a new shared server through crazy domains 2 – I still could not get it to sync 3 – I deleted every user, product and order, so now I only have 1 user, 1 product and 1 order to sync 4 – I check the wp_queue and it has: O:38:”MailChimp_WooCommerce_Process_Products”: 10:{s:9:”*action”;s:38:”mailchimp_woocommerce_process_products”;s:40:”MailChimp_WooCommerce_Abstract_Syncapi”; N;s:39:”MailChimp_WooCommerce_Abstract_Syncmc”;N;s:48:”MailChimp_WooCommerce_Abstract_Syncplugin_name”; s:21:”mailchimp-woocommerce”;s:11:”*store_id”;s:0:””;s:26:”should_kill_queue_listener”; b:0;s:11:”WP_Jobjob”;N;s:13:”WP_Jobdelay”;i:0;s:15:”WP_Jobdeleted”;b:0;s:16:” WP_Jobreleased”;b:0;} * 5 – I have switched over to a standard theme, deleted all other plugins so only woocommerce and the mailchimp plugins are active * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10563568) * [@sedagems](https://wordpress.org/support/users/sedagems/) ok that brand new installation probably needs to see some traffic to get the queue to operate correctly. You might need to set up a 3rd party `uptime monitor` for your site that pings the domain every minute to simulate traffic. The queue system just needs a little nudge – which can easily be done with either refreshing the page, site visits or an uptime monitor – anything that would simulate a page view should do the trick. * My guess is that if you were to be refreshing the main site page a few times, the job would complete. * After you give this a try – please check your MailChimp plugin logs to see if you see anything meaningful ( any activity ) * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10565493) * Hi * I sent lots of traffic to my webpage but the queue didn’t change. The log didn’t show anything, so I manually did a &resync=1 and got this in the logs: 2018-08- 07T09:52:13+00:00 NOTICE sync.started :: Starting Sync :: Mon, Aug 6, 2018 11: 52 PM 2018-08-07T09:57:47+00:00 NOTICE sync.started :: Starting Sync :: Mon, Aug 6, 2018 11:57 PM * Is there a way I can get the queue to manually work? Could it be the same problem on my original website that the queue is working correctly? * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10580192) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) or [@khungate](https://wordpress.org/support/users/khungate/), I checked the wp-admin/admin-ajax.php file as you mentioned in another thread and it returned a white page with a 0. * Have you got any other ideas on how to get this plugin to work. As I said before am more than happy to pay to get this thing working now and I wold be happy to give you any logins to my site and hosting that you need * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10587096) * [@sedagems](https://wordpress.org/support/users/sedagems/) can you reach out to me directly ( [ryan@vextras.com](https://wordpress.org/support/topic/not-syncing-8/ryan@vextras.com?output_format=md))? We can take a peek into what’s going on. Assuming that you have SSH access to your server? Whatever your host said they could do might be of help – but don’t send that information here – send it to me privately. * Thread Starter [sedagems](https://wordpress.org/support/users/sedagems/) * (@sedagems) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10591184) * Thanks [@ryanhungate](https://wordpress.org/support/users/ryanhungate/), email sent 🙂 * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-8/#post-10591366) * [@sedagems](https://wordpress.org/support/users/sedagems/) thanks for the follow up. Since I had responded to you personally, I wanted to add the final solution here so other folks can see. * There was a non expiring `http_worker_lock` site transient which was causing the queue system to stay in a paused state. We use something called a `http_worker_lock` to prevent duplicate processes running – and somehow this particular transient record didn’t have an expiring timestamp. The solution was to delete that lock record. * Once I ran this below – everything synced up perfectly: * `delete_site_transient( 'http_worker_lock' );` * We will need to add a UI enhancement to the plugin in our next build to do this for people in this situation – and it will most likely solve a lot of the questions about being stuck 🙂 * Thanks again for working through this with us! Ryan Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/not-syncing-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/not-syncing-8/page/2/?output_format=md) The topic ‘Not Syncing’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 20 replies * 5 participants * Last reply from: [khungate](https://wordpress.org/support/users/khungate/) * Last activity: [7 years ago](https://wordpress.org/support/topic/not-syncing-8/page/2/#post-11581516) * Status: resolved