Support » Plugin: Facebook for WooCommerce » not synchronized

  • Resolved netwaysrl

    (@netwaysrl)


    I did the wizard through the Fcebook for woocommerce plugin and created the facebook shop. I have set up to synchronize all the products,
    but if I go to the product list I see many with the word DO NOT SYNC. if I enter one of these products, however, the synchronization option is set correctly on SYNC AND SHOW IN CATALOG. Of the 142 products present in my woocommerce I only see 23 on the Facebook shop. I don’t understand what’s wrong …

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Pankaj Kumar a11n

    (@pankajkmr)

    Hi there,

    You can check out the Catalogue Manager and look for any errors.

    Facebook has an overview of the catalog manager here: https://www.facebook.com/business/help/1397294963910848?id=2042840805783715

    You may wish to contact Facebook Support and make sure you’ve set the shop visibility correctly.

    Thread Starter netwaysrl

    (@netwaysrl)

    ok, i will check the Catalogue manager.
    But why I see this:
    I have set up to synchronize all the products.
    But if I go to the product list I see many products with the word DO NOT SYNC.
    If I enter one of these products, however, the synchronization option is set correctly on SYNC AND SHOW IN CATALOG…

    Plugin Support Pankaj Kumar a11n

    (@pankajkmr)

    Hi @netwaysrl

    Could you share a screenshot of those errors? You may share the screenshot using https://snipboard.io or any other image sharing service.

    i have same problem in 3 sites!
    From 10 days all product are not sync.
    In all product i have “Sync and show in catalog” but on woocommerce product list it show “Do not sync”….

    There isn’t a real reason for this… and in 3 of my sites!!

    Have an idea?

    I have all plugin updated and wordpres 5.8.2

    Thread Starter netwaysrl

    (@netwaysrl)

    in this screenshot you can see the writing Do not sync in correspondence with the product “DENTE DRITTO ANDANATORE KRONE SWADRO”

    https://snipboard.io/kdw7L6.jpg

    in this other screenshot instead you can see in the settings of the article in question Sync and show in catalog is selected

    https://snipboard.io/e3ShOq.jpg

    I have same situation!!!!! The same in 3 sites!

    netwaysrl your problem is CAPS! Don’t write title with ALL WORD in caps. Just one terms not CAPS product will sync!!

    Thread Starter netwaysrl

    (@netwaysrl)

    kingdave: All of the products in my shop have names in all capital letters, but some are synchronized correctly

    Thread Starter netwaysrl

    (@netwaysrl)

    kingdave: in fact the only synchronized products were written completely in capital letters except the unit of measure … I rewrote the names of the products by removing the CAPS and now the writing in the product list is correct: “Sync and show”. They are not seen in the Facebook shop yet … is there anything else to do?

    Thread Starter netwaysrl

    (@netwaysrl)

    kingdave: The update took some time, but now the products on the Facebook shop are there, thank you!

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hi there! @netwaysrl

    I see the problem has been resolved with the help of @kingdave

    Glad to know everything is working properly!

    If you have any questions, please let us know. I will set this thread as resolved for now.

Viewing 12 replies - 1 through 12 (of 12 total)
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