Title: Not sync variables Last modified: May 28, 2021 --- # Not sync variables * Resolved [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/) * Hello. Read the instructions [https://docs.woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants](https://docs.woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants) [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/), check datas of products – all like correct. But variations of product not synchronize((( [https://gyazo.com/cf4bf3a26ffd4140528c85774d86134c](https://gyazo.com/cf4bf3a26ffd4140528c85774d86134c) * ``` ### WordPress Environment ### WordPress address (URL): https://www.cadandthedandy.co.uk Site address (URL): https://www.cadandthedandy.co.uk WC Version: 5.3.0 REST API Version: ✔ 5.3.0 WC Blocks Version: ✔ 4.9.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.2.6 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.28 PHP Post Max Size: 500 MB PHP Time Limit: 6000 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.29-MariaDB-0ubuntu0.20.04.1-log Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.3.0 WC Database Prefix: wp_ Total Database Size: 304.26MB Database Data Size: 218.85MB Database Index Size: 85.41MB wp_woocommerce_sessions: Data: 55.34MB + Index: 1.08MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.43MB + Index: 0.21MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 2.79MB + Index: 1.99MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine 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+ Engine MyISAM wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_pmxi_files: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_imports: Data: 0.44MB + Index: 0.00MB + Engine MyISAM wp_pmxi_posts: Data: 0.18MB + Index: 0.06MB + Engine MyISAM wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_postmeta: Data: 67.55MB + Index: 40.13MB + Engine InnoDB wp_posts: Data: 16.52MB + Index: 5.03MB + Engine InnoDB wp_psu_redirects: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_psu_terms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_redirection_items: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_relevanssi: Data: 0.20MB + Index: 0.29MB + Engine MyISAM wp_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_relevanssi_stopwords: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_termmeta: Data: 0.12MB + Index: 0.09MB + Engine MyISAM wp_terms: Data: 0.13MB + Index: 0.16MB + Engine InnoDB wp_term_relationships: Data: 0.41MB + Index: 0.22MB + Engine InnoDB wp_term_taxonomy: Data: 0.14MB + Index: 0.17MB + Engine InnoDB wp_usermeta: Data: 19.55MB + Index: 18.03MB + Engine InnoDB wp_users: Data: 2.52MB + Index: 2.55MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM wp_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.07MB + Index: 0.12MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.13MB + Index: 0.10MB + Engine MyISAM wp_wfblocks7: Data: 0.23MB + Index: 0.14MB + Engine MyISAM wp_wfconfig: Data: 1.68MB + Index: 0.02MB + Engine MyISAM wp_wfcrawlers: Data: 0.03MB + Index: 0.02MB + Engine MyISAM wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wffilemods: Data: 3.30MB + Index: 0.65MB + Engine MyISAM wp_wfhits: Data: 0.74MB + Index: 0.17MB + Engine MyISAM wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfissues: Data: 0.05MB + Index: 0.01MB + Engine MyISAM wp_wfknownfilelist: Data: 1.81MB + Index: 0.20MB + Engine MyISAM wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wflocs: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wflogins: Data: 0.97MB + Index: 0.22MB + Engine MyISAM wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfreversecache: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_wfsnipcache: Data: 0.18MB + Index: 0.21MB + Engine MyISAM wp_wfstatus: Data: 0.15MB + Index: 0.06MB + Engine MyISAM wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_pickup_locations_geodata: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpmcleaner: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable: Data: 7.70MB + Index: 2.71MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.36MB + Index: 1.01MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_yoast_seo_links: Data: 0.65MB + Index: 0.21MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.15MB + Index: 0.15MB + Engine MyISAM ### Post Type Counts ### acf: 11 acf-field: 59 acf-field-group: 11 attachment: 2753 banner: 12 cookielawinfo: 6 custom_css: 1 customize_changeset: 5 location: 7 mc4wp-form: 1 nav_menu_item: 153 oembed_cache: 15 page: 108 polylang_mo: 1 post: 286 product: 420 product_variation: 557 revision: 3295 shop_coupon: 15 shop_order: 2638 shop_order_refund: 68 slideshow: 12 smart-product: 3 stores: 1 tablepress_table: 13 wc_pickup_location: 2 wishlist: 13756 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (47) ### WPBruiser: by Mihai Chelaru – 3.1.43 Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.2 Redux: by Redux.io + Dovy Paukstys – 4.1.26 Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0 Advanced Custom Fields: by Elliot Condon – 5.9.5 Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5 Ajax Load More: by Darren Cooney – 5.4.5 WP Offload Media: by Delicious Brains – 2.5.4 BackWPup: by Inpsyde GmbH – 3.8.0 Check Conflicts: by ioannup – 1.1.4 Classic Editor: by WordPress Contributors – 1.6 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.4 Facebook for WooCommerce: by Facebook – 2.5.1 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0 ShareThis Dashboard for Google Analytics: by ShareThis – 2.5.1 Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.20.59 Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1 iThemes Security Pro: by iThemes – 4.7.1 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.0.1 Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.4 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Smart Product Viewer: by topdevs.net – 1.5.1 SSL Insecure Content Fixer: by WebAware – 2.7.2 TablePress: by Tobias Bäthge – 1.13 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.5 WC Cancel Order: by Vikram S – 3.0 Widget CSS Classes: by Jory Hogeveen – 1.5.4.1 WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.4 WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.9.4 (update to version 1.9.5 is available) WooCommerce Opayo Form and Direct Gateway: by Andrew Benbow – 5.0.1 (update to version 5.1.1 is available) WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3 WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.1.11 WooCommerce Perfect SEO Url: by Perfect SEO Url – 2.6.8 WooCommerce Shipping & Tax: by WooCommerce – 1.25.12 (update to version 1.25.13 is available) WooCommerce Local Pickup Plus: by SkyVerge – 2.9.4 WooCommerce Smart Coupons: by StoreApps – 4.20.1 (update to version 4.21.0 is available) WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30 WooCommerce WishLists: by Element Stark – 2.2.4 WooCommerce: by Automattic – 5.3.0 Wordfence Security: by Wordfence – 7.5.3 Yoast SEO: by Team Yoast – 16.2 WP Migrate DB: by Delicious Brains – 2.0.1 WooCommerce Google Feed Manager: by Michel Jongbloed – 2.20.0 WP Rocket: by WP Media – 3.6.4 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.8.5 ### Inactive Plugins (13) ### Anti-Spam by CleanTalk: by СleanTalk – 5.157.2 Compress JPEG & PNG images: by TinyPNG – 3.2.1 Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 3.10.1 Cookie Notice: by dFactory – 1.2.46 Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.20 Google Tag Manager: by George Stephanis – 1.0.3 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 Magic Liquidizer Responsive Table: by Elvin D. – 2.0.4 Preorders for WooCommerce: by Bright Plugins – 1.2 Spider Blocker: by Easy Blog Networks – 1.3.1 WooCommerce Honey Pot Anti Spam: by Kudosta – 1.1.0 WP Extended Search: by 5um17 – 2.0.2 YITH Pre-Order for WooCommerce: by YITH – 1.3.3 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.2 WP Migrate DB Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) Taxonomies: Product Visibility: exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #4555 - /ready-to-wear/ Basket: #4556 - /cart/ Checkout: #4557 - /checkout/ My account: #4558 - /my-account/ Terms and conditions: #4765 - /terms-conditions/ ### Theme ### Name: Cad & The Dandy Version: 1.0 Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: cad/woocommerce/archive-product.php cad/woocommerce/cart/cart-empty.php cad/woocommerce/cart/cart-item-data.php cad/woocommerce/cart/cart-shipping.php cad/woocommerce/cart/cart-totals.php cad/woocommerce/cart/cart.php cad/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 cad/woocommerce/cart/proceed-to-checkout-button.php cad/woocommerce/cart/shipping-calculator.php cad/woocommerce/checkout/cart-errors.php cad/woocommerce/checkout/form-billing.php cad/woocommerce/checkout/form-checkout.php cad/woocommerce/checkout/form-coupon.php cad/woocommerce/checkout/form-login.php cad/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0 cad/woocommerce/checkout/form-shipping.php cad/woocommerce/checkout/order-receipt.php cad/woocommerce/checkout/payment-method.php cad/woocommerce/checkout/payment.php cad/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0 cad/woocommerce/checkout/terms.php cad/woocommerce/checkout/thankyou.php cad/woocommerce/content-product.php cad/woocommerce/content-single-product.php cad/woocommerce/global/quantity-input.php cad/woocommerce/loop/loop-start.php cad/woocommerce/loop/sale-flash.php cad/woocommerce/myaccount/dashboard.php cad/woocommerce/myaccount/downloads.php cad/woocommerce/myaccount/form-add-payment-method.php cad/woocommerce/myaccount/form-edit-account.php cad/woocommerce/myaccount/form-edit-address.php cad/woocommerce/myaccount/form-login.php cad/woocommerce/myaccount/form-lost-password.php cad/woocommerce/myaccount/form-reset-password.php cad/woocommerce/myaccount/lost-password-confirmation.php cad/woocommerce/myaccount/my-account.php cad/woocommerce/myaccount/my-address.php cad/woocommerce/myaccount/my-downloads.php cad/woocommerce/myaccount/my-orders.php cad/woocommerce/myaccount/navigation.php cad/woocommerce/myaccount/orders.php cad/woocommerce/myaccount/payment-methods.php cad/woocommerce/myaccount/view-order.php cad/woocommerce/order/form-tracking.php cad/woocommerce/order/order-again.php cad/woocommerce/order/order-details-customer.php cad/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 cad/woocommerce/order/order-details.php cad/woocommerce/order/order-downloads.php cad/woocommerce/order/tracking.php cad/woocommerce/single-product/add-to-cart/simple.php cad/woocommerce/single-product/add-to-cart/variable.php cad/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php cad/woocommerce/single-product/price.php cad/woocommerce/single-product/product-image.php cad/woocommerce/single-product/product-thumbnails.php cad/woocommerce/single-product/related.php cad/woocommerce/single-product/sale-flash.php cad/woocommerce/single-product.php cad/woocommerce/content-product_cat.php Outdated Templates: ❌ Learn how to update ### Local Pickup Plus ### Status: ✔ Enabled Geocoding: – Pickup Locations: 2 Pickup Appointments: – Pickup Location Tax: – Checkout Display: Pickup selection mode: per item ### Action Scheduler ### Complete: 945 Oldest: 2021-04-12 03:26:48 +0100 Newest: 2021-04-21 08:53:51 +0100 Pending: 162 Oldest: 2021-04-21 10:36:13 +0100 Newest: 2021-05-28 10:19:49 +0100 Failed: 153 Oldest: 2021-01-28 06:49:41 +0000 Newest: 2021-01-28 16:12:51 +0000 Canceled: 2 Oldest: -0001-11-29 23:58:45 -0001 Newest: -0001-11-29 23:58:45 -0001 ### sagepay ### MCrypt: ✔ No OpenSSL: ✔ Yes OpenSSL Methods: ✔ Yes PHP Max_Input_Vars: ✔ 5000 SagePay Form Enabled?: ❌ Opayo Direct Enabled?: ✔ Opayo Direct using Protocol 4.00?: ❌ ### Status report information ### Generated at: 2021-05-28 12:18:06 +01:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-sync-variables%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * [stephjacq a11n](https://wordpress.org/support/users/stephjacq/) * (@stephjacq) * Automattic Happiness Engineer * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14496104) * Hi [@galinabublik](https://wordpress.org/support/users/galinabublik/), * Please enable debug logging under Marketing > Facebook on your site. * You will find the log under WooCommerce > Status > Logs – look in the dropdown for the Facebook log, then click View. This should give more information as to what’s happened with these variations. * Thread Starter [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14501390) * In log i see many errors (( * ``` 05-31-2021 @ 07:11:01 - Response Response code: 400 message: Bad Request headers: Array ( [x-app-usage] => {"call_count":20,"total_cputime":0,"total_time":3} [x-fb-rlafr] => 0 [content-type] => application/json [facebook-api-version] => v9.0 [x-fb-request-id] => ApqzvT2HkxEJSqAgRutqz9Z [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => AWjyXN0FkdN [content-encoding] => br [x-fb-rev] => 1003879499 [cache-control] => no-store [vary] => Array ( [0] => Origin [1] => Accept-Encoding ) [pragma] => no-cache [access-control-allow-origin] => * [expires] => Sat, 01 Jan 2000 00:00:00 GMT [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it" [x-fb-debug] => qwGSsRRrTUMrZoONAVPhirI8t5EhSKAT3kxEiYUbnmyxoNSbubNz/ZU8hufn5q4Pv80RJVGY4I+MZemyubhn6w== [date] => Mon, 31 May 2021 06:11:01 GMT [priority] => u=3,i [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 180 ) body: {"error":{"message":"(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it","type":"OAuthException","code":33,"fbtrace_id":"ApqzvT2HkxEJSqAgRutqz9Z"}} ``` * ``` 05-31-2021 @ 07:15:59 - Response Response code: 400 message: Bad Request headers: Array ( [x-app-usage] => {"call_count":20,"total_cputime":0,"total_time":3} [x-fb-rlafr] => 0 [content-type] => application/json; charset=UTF-8 [facebook-api-version] => v9.0 [x-fb-request-id] => A8FVz2OK46nIQUN5h5dKEZd [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => F6JlfV7jjD9 [x-fb-rev] => 1003879499 [cache-control] => no-store [vary] => Origin [pragma] => no-cache [access-control-allow-origin] => * [expires] => Sat, 01 Jan 2000 00:00:00 GMT [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#3) Application does not have the capability to make this API call." [x-fb-debug] => 1A8ZmqiU51E60ifnDUZdKaMcDgA9omjNORt58EztEJJYSF8xus1tTLTTR8/2QFjFAem7F0x1k0+j1nijhb4ugg== [date] => Mon, 31 May 2021 06:15:59 GMT [priority] => u=3,i [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 164 ) body: {"error":{"message":"(#3) Application does not have the capability to make this API call.","type":"OAuthException","code":3,"fbtrace_id":"A8FVz2OK46nIQUN5h5dKEZd"}} ``` * Remove datas from error product and try sync again * ``` 05-31-2021 @ 07:38:23 - Response Response code: 200 message: OK headers: Array ( [etag] => "1050253aec7b29caff644806927dabfa81406eee" [expires] => Sat, 01 Jan 2000 00:00:00 GMT [content-type] => application/json [facebook-api-version] => v9.0 [x-fb-request-id] => AKPnMRAgxXPpwWAUqGYzeG9 [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => HktbiVY3l5Q [x-fb-rev] => 1003879499 [cache-control] => private, no-cache, no-store, must-revalidate [vary] => Origin [pragma] => no-cache [x-app-usage] => {"call_count":21,"total_cputime":0,"total_time":3} [x-fb-rlafr] => 0 [access-control-allow-origin] => * [x-fb-debug] => fohNoXxoppBKnUJgjEbuGKLo+T+3Ktm1Ti5ZL9dLBs8iaUSh3cMxhHMjpvMpKcR/YeNhOFVmaWAihHNxpp8bpQ== [date] => Mon, 31 May 2021 06:38:23 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 11 ) body: {"data":[]} 05-31-2021 @ 07:38:36 - Deleted FB Metadata for product 27960 05-31-2021 @ 07:39:47 - Request Request uri: https://graph.facebook.com/v9.0/catalog:1848709651853801:SktULTAwMTctMzZfMjc5NjE=/?fields=id,product_group{id} headers: Array ( [Authorization] => ************************************************************************************************************************************************************************************************************************* ) timeout: 500 05-31-2021 @ 07:39:47 - Response Response code: 400 message: Bad Request headers: Array ( [x-app-usage] => {"call_count":21,"total_cputime":0,"total_time":3} [x-fb-rlafr] => 0 [content-type] => application/json; charset=UTF-8 [facebook-api-version] => v9.0 [x-fb-request-id] => ArSSHArePty1VlYvtdJE7u_ [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => H9SEwb1NKJ6 [x-fb-rev] => 1003879499 [cache-control] => no-store [vary] => Origin [pragma] => no-cache [access-control-allow-origin] => * [expires] => Sat, 01 Jan 2000 00:00:00 GMT [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961" [x-fb-debug] => I34UCdZ9dkQE7Q8Q8bMu13Tqw+EYc+mgRnC1Md8OdB7tVI5u6d7ReXt7glMcPQfQzJE2fv80rmCT3zWBLHscsQ== [date] => Mon, 31 May 2021 06:39:47 GMT [priority] => u=3,i [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 195 ) body: {"error":{"message":"(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961","type":"OAuthException","code":100,"fbtrace_id":"ArSSHArePty1VlYvtdJE7u_"}} ``` * What should my next step? * [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14502546) * Hi there! * I see multiple errors here * `body: {"error":{"message":"(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it","type":"OAuthException","code":33,"fbtrace_id":"ApqzvT2HkxEJSqAgRutqz9Z"}}` * `body: {"error":{"message":"(#3) Application does not have the capability to make this API call.","type":"OAuthException","code":3,"fbtrace_id":"A8FVz2OK46nIQUN5h5dKEZd"}}` * `body: {"error":{"message":"(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961","type":"OAuthException","code": 100,"fbtrace_id":"ArSSHArePty1VlYvtdJE7u_"}}` * We’ve recently discovered that due to users disconnecting [Off-Facebook Activity](https://about.fb.com/news/2018/05/clear-history-2/) on their personal Facebook accounts, pre-existing Facebook Business Extension installations were disconnected from their accounts. For reference, Off-Facebook Activity enables people to see a summary of the information that businesses, apps and websites share with Facebook, and disconnect that information from their account. * We suspect your account is also affected by this uninstall of Facebook Business Extension. Can you please try the following and check if that helps? * * Deactivate and delete Facebook for WooCommerce from the site. * Download and install the [Facebook for WooCommerce extension](https://wordpress.org/plugins/facebook-for-woocommerce/) where you will see the set-up screen to reconnect to your Facebook account when opening the app. * After opening the plugin, click through the step-by-step flow to login with your Facebook credentials, and reselect the Facebook Business Manager and other Facebook assets you previously synced with the Facebook for WooCommerce plugin. * Click through all asset selection steps until you have completed the setup flow. * Let us know how that goes. * Thread Starter [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14503128) * Thanks for answer. We will try! * [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14503938) * Hey there [@galinabublik](https://wordpress.org/support/users/galinabublik/) 👋🏽 * > Thanks for answer. We will try! * Awesome, keep us posted! * Cheers * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14535088) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Thread Starter [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14543386) * ((task not resolved * We got an error when connect facebook [https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b](https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b) How can fix this? * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14545052) * Hi [@galinabublik](https://wordpress.org/support/users/galinabublik/) * Thanks for your reply, I have opened this thread again and set unresolved. * > We got an error when connect facebook [https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b](https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b) > > How can fix this? * Okay so there is a notice saying: * > Catalog has an existing Data Source that can not be used by this application * Link to image: [https://d.pr/i/tYfr1K](https://d.pr/i/tYfr1K) * Could you please a screenshot of your catalog data source screen, like the below example? * Link to image: [https://d.pr/pVQowI](https://d.pr/pVQowI) * You need to go to your [catalog page](https://www.facebook.com/commerce/catalogs/), possibly you will need to choose the Business Manager first where the catalog is located, and then click on Data sources. * It seems the last plugin reset didn’t disconnect assets properly so you might need to remove the data sources on the catalog and start the reconnection as advised previously. * Let me know how it goes! * Thread Starter [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14558382) * Thanks for so detailed instruction. I must send this to my client. * Will Return Soon. * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 11 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14564898) * Sure, please let us know how it goes! * Thread Starter [GalinaBublik](https://wordpress.org/support/users/galinabublik/) * (@galinabublik) * [4 years, 10 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14590489) * Looks like we haven’t had an automated upload of the catalogue since April. * Let me know what I need to do to get this fixed. [https://gyazo.com/c7972eceddc4f112f86e2460acbe9125](https://gyazo.com/c7972eceddc4f112f86e2460acbe9125) [https://gyazo.com/de0d757742479510c9edba4c00b742d8](https://gyazo.com/de0d757742479510c9edba4c00b742d8) * Here’s another screenshot, FYI. [https://gyazo.com/6f588129e7bae16abba5108edcd2d3cf](https://gyazo.com/6f588129e7bae16abba5108edcd2d3cf) - This reply was modified 4 years, 10 months ago by [GalinaBublik](https://wordpress.org/support/users/galinabublik/). - This reply was modified 4 years, 10 months ago by [GalinaBublik](https://wordpress.org/support/users/galinabublik/). * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 10 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14593024) * Hi [@galinabublik](https://wordpress.org/support/users/galinabublik/) – * Thanks for sending us those screenshots. * Can you back up your site and make sure that WooCommerce and Facebook for WooCommerce are completely updated? I see that you’re running outdated versions for both. * Once updated, can you try to manually Update Feed and let us know how the reports come back? * Thanks and looking forward to your reply. * [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [4 years, 10 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14630523) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and when you are ready to continue. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Not sync variables’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 13 replies * 7 participants * Last reply from: [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/not-sync-variables/#post-14630523) * Status: resolved