Support » Plugin: Facebook for WooCommerce » Not sync variables

  • Resolved GalinaBublik

    (@galinabublik)


    Hello. Read the instructions https://docs.woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/, check datas of products – all like correct.
    But variations of product not synchronize(((
    https://gyazo.com/cf4bf3a26ffd4140528c85774d86134c

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.cadandthedandy.co.uk
    Site address (URL): https://www.cadandthedandy.co.uk
    WC Version: 5.3.0
    REST API Version: ✔ 5.3.0
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.2.6
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.28
    PHP Post Max Size: 500 MB
    PHP Time Limit: 6000
    PHP Max Input Vars: 5000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.29-MariaDB-0ubuntu0.20.04.1-log
    Max Upload Size: 500 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.3.0
    WC Database Prefix: wp_
    Total Database Size: 304.26MB
    Database Data Size: 218.85MB
    Database Index Size: 85.41MB
    wp_woocommerce_sessions: Data: 55.34MB + Index: 1.08MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.43MB + Index: 0.21MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 2.79MB + Index: 1.99MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.67MB + Index: 0.48MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.99MB + Index: 0.60MB + Engine MyISAM
    wp_alm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_as3cf_items: Data: 0.92MB + Index: 0.98MB + Engine MyISAM
    wp_bp_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_activity_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 3.52MB + Index: 1.67MB + Engine InnoDB
    wp_cpk_wpcsv_export_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cpk_wpcsv_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_ewwwio_images: Data: 0.92MB + Index: 0.76MB + Engine MyISAM
    wp_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_feedmanager_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_feed_status: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_product_feedmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_feedmanager_source: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_gdbc_attempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_ishouty_rsm_audit: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_itsec_lockouts: Data: 0.15MB + Index: 0.15MB + Engine MyISAM
    wp_itsec_log: Data: 14.41MB + Index: 2.52MB + Engine MyISAM
    wp_itsec_temp: Data: 0.35MB + Index: 0.34MB + Engine MyISAM
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 10.42MB + Index: 1.31MB + Engine InnoDB
    wp_pmxe_exports: Data: 0.15MB + Index: 0.00MB + Engine MyISAM
    wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
    wp_pmxe_posts: Data: 0.13MB + Index: 0.06MB + Engine MyISAM
    wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_files: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_imports: Data: 0.44MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_posts: Data: 0.18MB + Index: 0.06MB + Engine MyISAM
    wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 67.55MB + Index: 40.13MB + Engine InnoDB
    wp_posts: Data: 16.52MB + Index: 5.03MB + Engine InnoDB
    wp_psu_redirects: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_psu_terms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_relevanssi: Data: 0.20MB + Index: 0.29MB + Engine MyISAM
    wp_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_relevanssi_stopwords: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
    wp_terms: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
    wp_term_relationships: Data: 0.41MB + Index: 0.22MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_usermeta: Data: 19.55MB + Index: 18.03MB + Engine InnoDB
    wp_users: Data: 2.52MB + Index: 2.55MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.07MB + Index: 0.12MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
    wp_wfblocks7: Data: 0.23MB + Index: 0.14MB + Engine MyISAM
    wp_wfconfig: Data: 1.68MB + Index: 0.02MB + Engine MyISAM
    wp_wfcrawlers: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilemods: Data: 3.30MB + Index: 0.65MB + Engine MyISAM
    wp_wfhits: Data: 0.74MB + Index: 0.17MB + Engine MyISAM
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfissues: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp_wfknownfilelist: Data: 1.81MB + Index: 0.20MB + Engine MyISAM
    wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflocs: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wflogins: Data: 0.97MB + Index: 0.22MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfreversecache: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_wfsnipcache: Data: 0.18MB + Index: 0.21MB + Engine MyISAM
    wp_wfstatus: Data: 0.15MB + Index: 0.06MB + Engine MyISAM
    wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_pickup_locations_geodata: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmcleaner: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 7.70MB + Index: 2.71MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.36MB + Index: 1.01MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.65MB + Index: 0.21MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.15MB + Index: 0.15MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf: 11
    acf-field: 59
    acf-field-group: 11
    attachment: 2753
    banner: 12
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 5
    location: 7
    mc4wp-form: 1
    nav_menu_item: 153
    oembed_cache: 15
    page: 108
    polylang_mo: 1
    post: 286
    product: 420
    product_variation: 557
    revision: 3295
    shop_coupon: 15
    shop_order: 2638
    shop_order_refund: 68
    slideshow: 12
    smart-product: 3
    stores: 1
    tablepress_table: 13
    wc_pickup_location: 2
    wishlist: 13756
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (47) ###
    
    WPBruiser: by Mihai Chelaru – 3.1.43
    Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.2
    Redux: by Redux.io + Dovy Paukstys – 4.1.26
    Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0
    Advanced Custom Fields: by Elliot Condon – 5.9.5
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
    Ajax Load More: by Darren Cooney – 5.4.5
    WP Offload Media: by Delicious Brains – 2.5.4
    BackWPup: by Inpsyde GmbH – 3.8.0
    Check Conflicts: by ioannup – 1.1.4
    Classic Editor: by WordPress Contributors – 1.6
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.4
    Facebook for WooCommerce: by Facebook – 2.5.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    ShareThis Dashboard for Google Analytics: by ShareThis – 2.5.1
    Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.20.59
    Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
    iThemes Security Pro: by iThemes – 4.7.1
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.0.1
    Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Smart Product Viewer: by topdevs.net – 1.5.1
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    TablePress: by Tobias Bäthge – 1.13
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.5
    WC Cancel Order: by Vikram S – 3.0
    Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
    WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.4
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.9.4 (update to version 1.9.5 is available)
    WooCommerce Opayo Form and Direct Gateway: by Andrew Benbow – 5.0.1 (update to version 5.1.1 is available)
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
    WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.1.11
    WooCommerce Perfect SEO Url: by Perfect SEO Url – 2.6.8
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.12 (update to version 1.25.13 is available)
    WooCommerce Local Pickup Plus: by SkyVerge – 2.9.4
    WooCommerce Smart Coupons: by StoreApps – 4.20.1 (update to version 4.21.0 is available)
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
    WooCommerce WishLists: by Element Stark – 2.2.4
    WooCommerce: by Automattic – 5.3.0
    Wordfence Security: by Wordfence – 7.5.3
    Yoast SEO: by Team Yoast – 16.2
    WP Migrate DB: by Delicious Brains – 2.0.1
    WooCommerce Google Feed Manager: by Michel Jongbloed – 2.20.0
    WP Rocket: by WP Media – 3.6.4
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.8.5
    
    ### Inactive Plugins (13) ###
    
    Anti-Spam by CleanTalk: by СleanTalk <welcome@cleantalk.org> – 5.157.2
    Compress JPEG & PNG images: by TinyPNG – 3.2.1
    Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 3.10.1
    Cookie Notice: by dFactory – 1.2.46
    Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.20
    Google Tag Manager: by George Stephanis – 1.0.3
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
    Magic Liquidizer Responsive Table: by Elvin D. – 2.0.4
    Preorders for WooCommerce: by Bright Plugins – 1.2
    Spider Blocker: by Easy Blog Networks – 1.3.1
    WooCommerce Honey Pot Anti Spam: by Kudosta – 1.1.0
    WP Extended Search: by 5um17 – 2.0.2
    YITH Pre-Order for WooCommerce: by YITH – 1.3.3
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    WP Migrate DB Compatibility: by Delicious Brains – 1.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    
    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #4555 - /ready-to-wear/
    Basket: #4556 - /cart/
    Checkout: #4557 - /checkout/
    My account: #4558 - /my-account/
    Terms and conditions: #4765 - /terms-conditions/
    
    ### Theme ###
    
    Name: Cad & The Dandy
    Version: 1.0
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: cad/woocommerce/archive-product.php
    cad/woocommerce/cart/cart-empty.php
    cad/woocommerce/cart/cart-item-data.php
    cad/woocommerce/cart/cart-shipping.php
    cad/woocommerce/cart/cart-totals.php
    cad/woocommerce/cart/cart.php
    cad/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
    cad/woocommerce/cart/proceed-to-checkout-button.php
    cad/woocommerce/cart/shipping-calculator.php
    cad/woocommerce/checkout/cart-errors.php
    cad/woocommerce/checkout/form-billing.php
    cad/woocommerce/checkout/form-checkout.php
    cad/woocommerce/checkout/form-coupon.php
    cad/woocommerce/checkout/form-login.php
    cad/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
    cad/woocommerce/checkout/form-shipping.php
    cad/woocommerce/checkout/order-receipt.php
    cad/woocommerce/checkout/payment-method.php
    cad/woocommerce/checkout/payment.php
    cad/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
    cad/woocommerce/checkout/terms.php
    cad/woocommerce/checkout/thankyou.php
    cad/woocommerce/content-product.php
    cad/woocommerce/content-single-product.php
    cad/woocommerce/global/quantity-input.php
    cad/woocommerce/loop/loop-start.php
    cad/woocommerce/loop/sale-flash.php
    cad/woocommerce/myaccount/dashboard.php
    cad/woocommerce/myaccount/downloads.php
    cad/woocommerce/myaccount/form-add-payment-method.php
    cad/woocommerce/myaccount/form-edit-account.php
    cad/woocommerce/myaccount/form-edit-address.php
    cad/woocommerce/myaccount/form-login.php
    cad/woocommerce/myaccount/form-lost-password.php
    cad/woocommerce/myaccount/form-reset-password.php
    cad/woocommerce/myaccount/lost-password-confirmation.php
    cad/woocommerce/myaccount/my-account.php
    cad/woocommerce/myaccount/my-address.php
    cad/woocommerce/myaccount/my-downloads.php
    cad/woocommerce/myaccount/my-orders.php
    cad/woocommerce/myaccount/navigation.php
    cad/woocommerce/myaccount/orders.php
    cad/woocommerce/myaccount/payment-methods.php
    cad/woocommerce/myaccount/view-order.php
    cad/woocommerce/order/form-tracking.php
    cad/woocommerce/order/order-again.php
    cad/woocommerce/order/order-details-customer.php
    cad/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
    cad/woocommerce/order/order-details.php
    cad/woocommerce/order/order-downloads.php
    cad/woocommerce/order/tracking.php
    cad/woocommerce/single-product/add-to-cart/simple.php
    cad/woocommerce/single-product/add-to-cart/variable.php
    cad/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    cad/woocommerce/single-product/price.php
    cad/woocommerce/single-product/product-image.php
    cad/woocommerce/single-product/product-thumbnails.php
    cad/woocommerce/single-product/related.php
    cad/woocommerce/single-product/sale-flash.php
    cad/woocommerce/single-product.php
    cad/woocommerce/content-product_cat.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Local Pickup Plus ###
    
    Status: ✔ Enabled
    Geocoding: –
    Pickup Locations: 2
    Pickup Appointments: –
    Pickup Location Tax: –
    Checkout Display: Pickup selection mode: per item
    
    ### Action Scheduler ###
    
    Complete: 945
    Oldest: 2021-04-12 03:26:48 +0100
    Newest: 2021-04-21 08:53:51 +0100
    
    Pending: 162
    Oldest: 2021-04-21 10:36:13 +0100
    Newest: 2021-05-28 10:19:49 +0100
    
    Failed: 153
    Oldest: 2021-01-28 06:49:41 +0000
    Newest: 2021-01-28 16:12:51 +0000
    
    Canceled: 2
    Oldest: -0001-11-29 23:58:45 -0001
    Newest: -0001-11-29 23:58:45 -0001
    
    ### sagepay ###
    
    MCrypt: ✔ No
    OpenSSL: ✔ Yes
    OpenSSL Methods: ✔ Yes
    PHP Max_Input_Vars: ✔ 5000
    SagePay Form Enabled?: ❌
    Opayo Direct Enabled?: ✔
    Opayo Direct using Protocol 4.00?: ❌
    
    ### Status report information ###
    
    Generated at: 2021-05-28 12:18:06 +01:00
    

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @galinabublik,

    Please enable debug logging under Marketing > Facebook on your site.

    You will find the log under WooCommerce > Status > Logs – look in the dropdown for the Facebook log, then click View. This should give more information as to what’s happened with these variations.

    Thread Starter GalinaBublik

    (@galinabublik)

    In log i see many errors ((

    05-31-2021 @ 07:11:01 - Response
    Response
    code: 400
    message: Bad Request
    headers: Array
    (
        [x-app-usage] => {"call_count":20,"total_cputime":0,"total_time":3}
        [x-fb-rlafr] => 0
        [content-type] => application/json
        [facebook-api-version] => v9.0
        [x-fb-request-id] => ApqzvT2HkxEJSqAgRutqz9Z
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => AWjyXN0FkdN
        [content-encoding] => br
        [x-fb-rev] => 1003879499
        [cache-control] => no-store
        [vary] => Array
            (
                [0] => Origin
                [1] => Accept-Encoding
            )
    
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it"
        [x-fb-debug] => qwGSsRRrTUMrZoONAVPhirI8t5EhSKAT3kxEiYUbnmyxoNSbubNz/ZU8hufn5q4Pv80RJVGY4I+MZemyubhn6w==
        [date] => Mon, 31 May 2021 06:11:01 GMT
        [priority] => u=3,i
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 180
    )
    body: {"error":{"message":"(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it","type":"OAuthException","code":33,"fbtrace_id":"ApqzvT2HkxEJSqAgRutqz9Z"}}
    05-31-2021 @ 07:15:59 - Response
    Response
    code: 400
    message: Bad Request
    headers: Array
    (
        [x-app-usage] => {"call_count":20,"total_cputime":0,"total_time":3}
        [x-fb-rlafr] => 0
        [content-type] => application/json; charset=UTF-8
        [facebook-api-version] => v9.0
        [x-fb-request-id] => A8FVz2OK46nIQUN5h5dKEZd
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => F6JlfV7jjD9
        [x-fb-rev] => 1003879499
        [cache-control] => no-store
        [vary] => Origin
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#3) Application does not have the capability to make this API call."
        [x-fb-debug] => 1A8ZmqiU51E60ifnDUZdKaMcDgA9omjNORt58EztEJJYSF8xus1tTLTTR8/2QFjFAem7F0x1k0+j1nijhb4ugg==
        [date] => Mon, 31 May 2021 06:15:59 GMT
        [priority] => u=3,i
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 164
    )
    body: {"error":{"message":"(#3) Application does not have the capability to make this API call.","type":"OAuthException","code":3,"fbtrace_id":"A8FVz2OK46nIQUN5h5dKEZd"}}

    Remove datas from error product and try sync again

    05-31-2021 @ 07:38:23 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [etag] => "1050253aec7b29caff644806927dabfa81406eee"
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [content-type] => application/json
        [facebook-api-version] => v9.0
        [x-fb-request-id] => AKPnMRAgxXPpwWAUqGYzeG9
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => HktbiVY3l5Q
        [x-fb-rev] => 1003879499
        [cache-control] => private, no-cache, no-store, must-revalidate
        [vary] => Origin
        [pragma] => no-cache
        [x-app-usage] => {"call_count":21,"total_cputime":0,"total_time":3}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [x-fb-debug] => fohNoXxoppBKnUJgjEbuGKLo+T+3Ktm1Ti5ZL9dLBs8iaUSh3cMxhHMjpvMpKcR/YeNhOFVmaWAihHNxpp8bpQ==
        [date] => Mon, 31 May 2021 06:38:23 GMT
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 11
    )
    body: {"data":[]}
    
    05-31-2021 @ 07:38:36 - Deleted FB Metadata for product 27960
    05-31-2021 @ 07:39:47 - Request
    Request
    uri: https://graph.facebook.com/v9.0/catalog:1848709651853801:SktULTAwMTctMzZfMjc5NjE=/?fields=id,product_group{id}
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
    )
    timeout: 500
    
    05-31-2021 @ 07:39:47 - Response
    Response
    code: 400
    message: Bad Request
    headers: Array
    (
        [x-app-usage] => {"call_count":21,"total_cputime":0,"total_time":3}
        [x-fb-rlafr] => 0
        [content-type] => application/json; charset=UTF-8
        [facebook-api-version] => v9.0
        [x-fb-request-id] => ArSSHArePty1VlYvtdJE7u_
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => H9SEwb1NKJ6
        [x-fb-rev] => 1003879499
        [cache-control] => no-store
        [vary] => Origin
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961"
        [x-fb-debug] => I34UCdZ9dkQE7Q8Q8bMu13Tqw+EYc+mgRnC1Md8OdB7tVI5u6d7ReXt7glMcPQfQzJE2fv80rmCT3zWBLHscsQ==
        [date] => Mon, 31 May 2021 06:39:47 GMT
        [priority] => u=3,i
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 195
    )
    body: {"error":{"message":"(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961","type":"OAuthException","code":100,"fbtrace_id":"ArSSHArePty1VlYvtdJE7u_"}}

    What should my next step?

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    I see multiple errors here

    body: {"error":{"message":"(#33) An FBE installation does not exist for the business with ID cadampthedandy-5f7c877ca261c or you do not have permission to see it","type":"OAuthException","code":33,"fbtrace_id":"ApqzvT2HkxEJSqAgRutqz9Z"}}

    body: {"error":{"message":"(#3) Application does not have the capability to make this API call.","type":"OAuthException","code":3,"fbtrace_id":"A8FVz2OK46nIQUN5h5dKEZd"}}

    body: {"error":{"message":"(#100) Could not find Product Item for catalog id 1848709651853801, retailer id JKT-0017-36_27961","type":"OAuthException","code":100,"fbtrace_id":"ArSSHArePty1VlYvtdJE7u_"}}

    We’ve recently discovered that due to users disconnecting Off-Facebook Activity on their personal Facebook accounts, pre-existing Facebook Business Extension installations were disconnected from their accounts. For reference, Off-Facebook Activity enables people to see a summary of the information that businesses, apps and websites share with Facebook, and disconnect that information from their account.

    We suspect your account is also affected by this uninstall of Facebook Business Extension. Can you please try the following and check if that helps?

    * Deactivate and delete Facebook for WooCommerce from the site.
    * Download and install the Facebook for WooCommerce extension where you will see the set-up screen to reconnect to your Facebook account when opening the app.
    * After opening the plugin, click through the step-by-step flow to login with your Facebook credentials, and reselect the Facebook Business Manager and other Facebook assets you previously synced with the Facebook for WooCommerce plugin.
    * Click through all asset selection steps until you have completed the setup flow.

    Let us know how that goes.

    Thread Starter GalinaBublik

    (@galinabublik)

    Thanks for answer. We will try!

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hey there @galinabublik 👋🏽

    Thanks for answer. We will try!

    Awesome, keep us posted!

    Cheers

    Plugin Support Sol J. a11n

    (@solstudioim)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter GalinaBublik

    (@galinabublik)

    ((task not resolved

    We got an error when connect facebook https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b
    How can fix this?

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @galinabublik

    Thanks for your reply, I have opened this thread again and set unresolved.

    We got an error when connect facebook https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b
    How can fix this?

    Okay so there is a notice saying:

    Catalog has an existing Data Source that can not be used by this application


    Link to image: https://d.pr/i/tYfr1K

    Could you please a screenshot of your catalog data source screen, like the below example?


    Link to image: https://d.pr/pVQowI

    You need to go to your catalog page, possibly you will need to choose the Business Manager first where the catalog is located, and then click on Data sources.

    It seems the last plugin reset didn’t disconnect assets properly so you might need to remove the data sources on the catalog and start the reconnection as advised previously.

    Let me know how it goes!

    Thread Starter GalinaBublik

    (@galinabublik)

    Thanks for so detailed instruction.
    I must send this to my client.

    Will Return Soon.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Sure, please let us know how it goes!

    Thread Starter GalinaBublik

    (@galinabublik)

    Looks like we haven’t had an automated upload of the catalogue since April.

    Let me know what I need to do to get this fixed.
    https://gyazo.com/c7972eceddc4f112f86e2460acbe9125
    https://gyazo.com/de0d757742479510c9edba4c00b742d8

    Here’s another screenshot, FYI.
    https://gyazo.com/6f588129e7bae16abba5108edcd2d3cf

    • This reply was modified 1 year, 1 month ago by GalinaBublik.
    • This reply was modified 1 year, 1 month ago by GalinaBublik.
    Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @galinabublik

    Thanks for sending us those screenshots.

    Can you back up your site and make sure that WooCommerce and Facebook for WooCommerce are completely updated? I see that you’re running outdated versions for both.

    Once updated, can you try to manually Update Feed and let us know how the reports come back?

    Thanks and looking forward to your reply.

    Plugin Support Hannah S.L. a11n

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and when you are ready to continue.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Not sync variables’ is closed to new replies.