Title: Not Supported Error Message Last modified: February 1, 2017 --- # Not Supported Error Message * [joshbeaver](https://wordpress.org/support/users/joshbeaver/) * (@joshbeaver) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/) * Hi, I have setup 2 wordpress sites. * 1 with a valid domain ie ([http://www.domain.com](http://www.domain.com)) which I own and the setup works fine. * The second WP setup I did was with a temp domain because I havent purchased a domain yet. So I logged I went into PHPMyAdmin and updated siteurl and home in the options to my temp url which example – [http://111.111.111.111/~account](http://111.111.111.111/~account) * When i visit the page above I just get a white page saying ‘Not Supported’. * Can anyone advise? – I have tried adding define(‘wp_siteurl’, myurl); and same with wp_home but still same error. * Hope someone can advise. * Thanks Viewing 5 replies - 1 through 5 (of 5 total) * [jon](https://wordpress.org/support/users/adiant/) * (@adiant) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8726685) * I just ran into the same problem with a new hosting company that I was trying out. * The problem had nothing to do with WordPress, but was a hosting issue: first level support says it is an Apache configuration problem, but second level support hasn’t fixed it yet. * Way to see if you have the same problem is to create an empty php file — I called mine empty.php — and go to it from your browser: [http://111.111.111.111/~account/empty.php](http://111.111.111.111/~account/empty.php) * If you get Not Supported on a white screen, talk to your hosting company’s support folks. * Again, to clarify, this only happens for me on the temporary URL, not from any domain pointing to the hosting account. - This reply was modified 9 years, 3 months ago by [jon](https://wordpress.org/support/users/adiant/). Reason: clarify * Thread Starter [joshbeaver](https://wordpress.org/support/users/joshbeaver/) * (@joshbeaver) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8726739) * Yeah, still get the ‘Not Supported’ error when navigating to empty.php * What error could it be with the hosting company though? I dont see how. * [jon](https://wordpress.org/support/users/adiant/) * (@adiant) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8726778) * I don’t know either, but all I can do is quote Level 1 Support at my host: * > For the php files temporary url will not working because of some module missing > at the server end which is required for the temporary url to be accessible. > It can be that we will have to install some apache module on the server for > this. So we have forwarded the issue to the Senior admins and they will be > working on this. It can take few hrs for the issue to be resolved so we will > update you once its corrected. Meanwhile you can access the site files using > the domain name. * Thread Starter [joshbeaver](https://wordpress.org/support/users/joshbeaver/) * (@joshbeaver) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8727172) * Ok I am still stuck, if you get a resolve from your host let me know. * [jon](https://wordpress.org/support/users/adiant/) * (@adiant) * [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8727258) * It has been over two weeks that I’ve been waiting, but I kind of expected that since I am using a $1/month unlimited disk shared hosting account, with support from a country with extremely low wages for Support people. * I really think you should open a ticket with your hosting company. Here is what worked for me (I created some sample .php and .html files for them): * > [http://111.111.111.111/~account/test2.php](http://111.111.111.111/~account/test2.php) > gives “Not Supported” error, but [http://domain.ext/test2.php](http://domain.ext/test2.php) > works properly. For some reason, PHP does not work with the temporary URL supplied > by {host name}. > In case it helps, [http://111.111.111.111/~account/phpinfo.php](http://111.111.111.111/~account/phpinfo.php) > is another example, and [http://111.111.111.111/~account/test1.html](http://111.111.111.111/~account/test1.html) > shows that HTML does work properly. > I would like to have the temporary URL working for test and emergency purposes. > Thank you in advance. * Good luck with it! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Not Supported Error Message’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 2 participants * Last reply from: [jon](https://wordpress.org/support/users/adiant/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/not-supported-error-message/#post-8727258) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics