Support » Plugin: Add-on Gravity Forms - MailPoet 3 » Not subscribing

  • Resolved KWiesner


    Dear developer
    your plugin is not subscribing someone whom i hav eentered in the gravity form
    Maybe the feed is wrong. Because it shows english fieldnames, but the names ar german.?

    greetings Karl

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @kwiesner,

    Can you please post your contact page link and screenshot of your form settings page with us?

    Also, tell us which version of Mailpoet + Gravity form + WordPress you are using, which will help us to debug. BTW, this plugin is working on our installation and couple of others client site smoothly. There could be other themes/plugin conflicting with this plugin.

    Please send us those information.


    Hi Tamim

    this is the Contact form:

    This is the systeminfo:
    ### Gravity Forms ###

    Registration: Site registered ( ecb45bf7-db90-4dd6-a6fa-2e7df07c4f55 ) ✔
    Version: ✔
    Upload folder: /www/htdocs/w00b6cdc/webseite-relaunch-2017/wp-content/uploads/gravity_forms/
    Upload folder permissions: Writable ✔
    Output CSS: Yes
    Output HTML5: Yes
    No-Conflict Mode: No
    Currency: EUR
    Background updates: Yes
    Locale: de_DE

    ### Database ###

    Database Version: ✔ Your database is up-to-date.
    wp_gf_form_view: ✔
    wp_gf_form_meta: ✔
    wp_gf_form: ✔
    wp_gf_entry: ✔
    wp_gf_entry_meta: ✔
    wp_gf_entry_notes: ✔
    wp_gf_draft_submissions: ✔
    wp_gf_addon_feed: ✔

    ### WordPress ###

    Home URL:
    Site URL:
    WordPress Version: 4.9.7 ✔
    WordPress Multisite: No
    WordPress Memory Limit: 40M
    WordPress Debug Mode: No
    WordPress Debug Log: No
    WordPress Script Debug Mode: No
    WordPress Cron: Yes
    WordPress Alternate Cron: No
    Background tasks: Yes ✔

    ### Active Theme ###

    Enfold Child: by Kriesi ( – 1.0 ✔
    Enfold (Parent): by Kriesi ( – 4.4.1 ✔

    ### Active Plugins ###

    Add-on Gravity Forms – Mailpoet 3: by Tikweb – 1.1.2 ✔
    Akismet Anti-Spam: by Automattic – 4.0.8 ✔
    Better Search Replace: by Delicious Brains – 1.3.2 ✔
    Breezing Forms: by Crosstec GmbH & Co. KG – 1.4.6 ✔
    Captcha: by simplywordpress – 4.4.5 ✔
    Duplicate Post: by Enrico Battocchi – 3.2.2 ✔
    Easy Updates Manager: by Easy Updates Manager Team – 7.0.3 ✔
    eRecht24 Rechtstexte: by Weslink – 1.0.3 ✔
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.0.9 ✔
    Head and Footer Scripts Inserter: by Space X-Chimp – 4.24 ✔
    Imagify: by WP Media – ✔
    MailPoet 3 (New): by MailPoet – 3.7.8 ✔
    MaxButtons: by Max Foundry – 7.3.1 ✔
    MaxGalleria: by Max Foundry – 6.0.3 ✔
    Media Library Assistant: by David Lingren, Fair Trade Judaica – 2.74 ✔
    Popup by Supsystic: by – 1.9.31 ✔
    Really Simple SSL: by Rogier Lankhorst – 3.0.2 ✔
    SecuPress Pro — WordPress Security: by SecuPress – ✔
    Simple Sitemap: by David Gwyer – 2.5 ✔
    Testimonial Basics: by Kevin Archibald – 4.4.5 ✔
    TinyMCE Advanced: by Andrew Ozz – 4.7.11 ✔
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.14.11 ✔
    WD Instagram Feed: by WebDorado – 1.3.3 ✔
    WP Rocket: by WP Media – ✔
    WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.4 ✔
    Yoast SEO: Local: by Team Yoast and Arjan Snaterse – 7.7 ✔
    Yoast SEO Premium: by Team Yoast – 7.7.3 ✔

    ### Web Server ###

    Software: Apache
    Port: 443
    Document Root: /www/htdocs/w00b6cdc/webseite-relaunch-2017/

    ### PHP ###

    Version: 7.0.25-nmm1 ✔
    Memory Limit: 356M
    Maximum Execution Time: 90
    Maximum File Upload Size: 200M
    Maximum File Uploads: 20
    Maximum Post Size: 200M
    Maximum Input Variables: 4000
    cURL Enabled: Yes (Version 7.47.0)
    OpenSSL: OpenSSL 1.0.2g 1 Mar 2016 (268443775)
    Mcrypt Enabled: Yes
    Mbstring Enabled: Yes
    Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, dom, hash, filter, ftp, gettext, SPL, iconv, json, mbstring, posix, Reflection, session, standard, shmop, SimpleXML, soap, exif, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, cgi-fcgi, propro, raphf, http, mysqlnd, PDO, curl, dba, fileinfo, gd, gender, gmp, htscanner, imagick, imap, interbase, intl, ldap, mailparse, mcrypt, mongodb, mysqli, OAuth, odbc, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, pspell, recode, SourceGuardian, sqlite3, tidy, xsl, ionCube Loader

    ### MySQL ###

    Version: 5.7.21 ✔
    Database Character Set: latin1
    Database Collation: latin1_swedish_ci


    Hello Karl,

    I did able to subscribe your newsletter through the contact page you have given here.

    Here is what I did and see ->

    First, as a contact page visitor I did fill out each text fields those are mandatory, than I checked the Wollen Sie meinen Newsletter abonnieren? checkbox. <i>full image : </i>

    Then I got the subscription confirmation link via Mailpoet in my inbox <i>full image : </i>

    Afterwards, I did click on confirmation link to confirm me as subscriber and redirect to your site Mailpoet confirmation page . <i>full image : </i>

    Our plugins purpose is to subscribe contact form submitter if they wish to be subscriber. My inspection tells me that it is working with your site. Can you please tell me in detail what is not working ? If possible please screenshot / video walk-through , which will helps us to understand the real problem you are having.


    You are right, it was my fault. You must use an e-mail which is new!!
    Otherwise mailpoet is not accepting the e-mail into the list!

    thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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