Title: Not stable
Last modified: September 9, 2021

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# Not stable

 *  [Frank Z.](https://wordpress.org/support/users/frank-z/)
 * (@frank-z)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-stable-8/)
 * I have three websites: two in subdirectories, and one in the root. On the root
   website, I tried to backup “Both Database & Files” selecting not to backup my
   own user directory (I keep my personal files outside of the wordpress folders),
   but only the WordPress directories.
 * The plugin first of all failed to back up the wp-includes directory. I tried 
   again: same result. I then switched it to “Database only” and it generated a 
   blank file. I switched it back to “Both Database & Files” and now it only makes
   a backup of the Database. No files are backed up at all. I uninstalled, reinstalled
   and tried it again, and it does the same thing.
 * I tried a few other backup programs (like X Cloner) and they work fine on that
   root website. So there is a problem with this plugin.
 * Also, why are there two years of open tickets on the developers website? Do you
   not fix any problems with this plugin anymore?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-stable-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Prashant Walke](https://wordpress.org/support/users/walkeprashant/)
 * (@walkeprashant)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/not-stable-8/#post-15236863)
 * 1) if the site is very large, it takes time to create the backup. And if the 
   server execution time is set to low value, you get go to blank page.
    There may
   be chance your server max execution time is 30 second. Please check debug log
   file. You will need to ask your hosting services to increase the execution time
   and the plugin will work fine for large data. You can also try to increase execution
   time. Please make below changes – Add below line
 * php.ini
 * max_execution_time = 180 ;
 * 2) `Exclude Folders and files
    wp_all_backup_setting_excludeGo to WP ALL Backup
   > Setting > Exclude setting in the admin dashboard. If you would like to exclude
   certain files or folders from being backed up, such as a theme you don’t use 
   or a file you added for testing purposes, any other project files but don’t need
   anymore, you can enter them into the Exclude Folders and files field. The files
   or folders you enter here will be skipped over for each backup you make.
 * A.Enter new exclude rules as a pipe (|) separated list
 * E.g. wp-content/backupwordpress-728d36f682-backups|wp-snapshots|.svn|.git`

Viewing 1 replies (of 1 total)

The topic ‘Not stable’ is closed to new replies.

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## Tags

 * [out-of-date](https://wordpress.org/support/topic-tag/out-of-date/)

 * 1 reply
 * 2 participants
 * Last reply from: [Prashant Walke](https://wordpress.org/support/users/walkeprashant/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/not-stable-8/#post-15236863)
 * Status: not resolved