Support » Plugin: 10Web Player for YouTube - Youtube Player and Gallery » Not showing main video when not logging on WP

  • Resolved Rodolfo_2014

    (@rodolfo_2014)


    Hello,
    as you can see, the main video is black.
    If i log in on wordpress, i can see the video.
    Any suggestion?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rodolfo_2014

    (@rodolfo_2014)

    Now the video is black also when logged in.

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that I am checking now and the video is visible. Please see here.

    Thanks. Have a nice day.

    Rodolfo_2014

    (@rodolfo_2014)

    Now it doesn’t.
    Can you check with a different browser?

    Plugin Contributor WD Support

    (@wdsupport)

    Hey,

    Could you please try to check conflict with the other plugins that you have? In the case you will deactivate all the plugins and the issue will remain, please contact our support team using the following email address: support@10web.io

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)
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