Not showing data Reports from Analytics

Hi @smubeen0786 ,

I know this is probably obvious, but just to be sure, did you have sales on those days? (Under WooCommerce > Orders)

If you recently updated WooCommerce, you may need to update the database, as well. If you go to WooCommerce > Status > System Status, you can check to see what version of WooCommerce and the WooCommerce database you have.

Link to image: https://d.pr/i/1YOtBm

Link to image: https://d.pr/i/D2evkl

If the database is an earlier version than WooCommerce, you should see a prompt to update the database.

Link to image: https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_required_39.png

Click the Update WooCommerce Database button to start the update process. Once you do that, you’ll see the following notice:

Link to image: https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_updating.png

You can click View progress to monitor the database update on the Scheduled Actions tab. Once the update is complete, you’ll see the dismissable update complete banner:

Link to image: https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_complete.png

You can read more about the database update process here.

Let us know if that works for you!

<p>Hi @smubeen0786, @thewebsitepeople, and @kokomoweb ,</p>

<p>Can you all go to WooCommerce > Status > Tools and click the Clear button to the right of Clear analytics cache at the very bottom of the page?</p>

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Image Link: https://d.pr/i/Lli98b</p&gt;

<p>Check to see if the numbers are updated after that. If not, go to Analytics > Settings and Start the Import Historical Data tool at the bottom to import the missing information. The default options will bring in anything that’s missing and skip orders that are already there.</p>

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Image Link: https://d.pr/i/c4LldE</p&gt;

<p>That should get the numbers current. After that, you can monitor for future updates. If it looks like it’s still not updating, you can check if the scheduled actions are running by searching for wc-admin_import_orders under WooCommerce > Status > Scheduled Actions. You should see a scheduled action for each new order. You can also check the logs under WP Admin > WooCommerce > Status > Logs around the time of the scheduled actions to see if there are any errors cropping up at that time.</p>

<p>Let us know how that goes. Hopefully this is a one-off issue on your sites that can be corrected easily. Either way, I’d love to know how this works for you.</p>

@thewebsitepeople,

If you go to WooCommerce > Status > Scheduled Actions you’ll see a list of all scheduled actions on your site. If you search there for wc-admin_import_orders it should show all the actions that occurred for a new order to import it into your Analytics.

Image Link: https://d.pr/i/eyjHRr

The Status will tell you if the action is Pending (waiting for its scheduled time to run), Completed, Canceled, or Failed. You should see one of those for each new order (The order number is in the Arguments column after 0 =>).

@thewebsitepeople @smubeen0786 @kokomoweb ,

Can you all share what you see for the scheduled actions and what errors you’re seeing under WooCommerce > Status > Logs (especially any fatal error logs)?

We’ll need that information to try to locate what might be happening. This page explains more about the action scheduler, and this one explains how to check those logs.

Thanks!