not showing coming soon page

Resolved aliazad
(@aliazad)

2 years, 10 months ago

hi
I am using seedprod on my new website. it works perfectly. but I decided to use in on my another website, I got problems. I created coming soon page and saved and published and activated it. but it is not being shown! also maintenance page have same problem. my websites are addon domains and all of them are in publichtml folder. may this problem because of this?

Viewing 15 replies - 1 through 15 (of 18 total)

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Plugin Support franz1989
(@franz1989)

2 years, 10 months ago

Hello,

Should not be an issue if you use the plugin on another website. You can install the Free version on multiple sites. You might want to try these troubleshooting procedures: https://www.seedprod.com/docs/troubleshooting/

Best Regards,

yogamath
(@yogamath)

2 years, 9 months ago

Hi I am new to Seedprod and am having a few issues getting it to be visable.
I have created a Coming soon page which is ‘active’ and is published.
I can see it if I press the ‘see live page’ button via the plugin and it looks great. Just that if I try and view it on another device or browser I get a blank page.

It is showing as published in the WP dashboard.
I have emptied the cache with my hosting and in my browser and in WP with Litespeed.

Does anyone have any pointers at all?
Many thanks

Matthew

Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath Can you share the site URL? Thanks,

yogamath
(@yogamath)

2 years, 9 months ago

http://www.yogainchorlton.co.uk

Thanks!

Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath Thank you. You can try our troubleshooting procedures here: https://www.seedprod.com/docs/troubleshooting/

If still not working, you may need to try disabling plugins to check the culprit. There seems to have a conflict with your plugins.

Best Regards,

yogamath
(@yogamath)

2 years, 9 months ago

Thanks @franz1989
I’ve tried all of the trouble shooting points and have not got a result but I will try the plugins now.

Cheers

Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath No problem. Make sure to clear your site cache for the changes to take effect on your end. Best Regards,

yogamath
(@yogamath)

2 years, 9 months ago

Ive disabled all my plugins and it’s still showing me a blank. Ive cleared the browser cache, the hosting cache and WP cache : (
Plugin Support franz1989
(@franz1989)

2 years, 9 months ago
@yogamath Your site is being cached.
- This reply was modified 2 years, 9 months ago by franz1989.
Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath I have checked the site and it is being cached. See screenshot: https://d.pr/ez38zP

You can contact your host and request to clear your site cache or request to exclude SeedProd from being cached.

yogamath
(@yogamath)

2 years, 9 months ago

### Begin System Info ###

— SeedProd Info

— Site Info

Site URL: https://yogainchorlton.co.uk/wp
Home URL: https://yogainchorlton.co.uk
Multisite: No

— WordPress Configuration

Version: 5.7.2
Language: en_US
Permalink Structure: /%postname%/
Active Theme: GeneratePress 3.0.3
Show On Front: posts
ABSPATH: /var/www/vhosts/yogainchorlton.co.uk/httpdocs/wp/
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 255M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed

— WordPress Uploads/Constants

WP_CONTENT_DIR: /var/www/vhosts/yogainchorlton.co.uk/httpdocs/wp-content
WP_CONTENT_URL: https://yogainchorlton.co.uk/wp-content
UPLOADS: Not set
wp_uploads_dir() path: /var/www/vhosts/yogainchorlton.co.uk/httpdocs/wp-content/uploads/2021/07
wp_uploads_dir() url: https://yogainchorlton.co.uk/wp-content/uploads/2021/07
wp_uploads_dir() basedir: /var/www/vhosts/yogainchorlton.co.uk/httpdocs/wp-content/uploads
wp_uploads_dir() baseurl: https://yogainchorlton.co.uk/wp-content/uploads

— WordPress Active Plugins

Akismet Anti-Spam: 4.1.9
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: 6.2.5
Hosting Tools: 2.4.1

— WordPress Inactive Plugins

Elementor: 3.2.5
GP Premium: 2.0.2
LiteSpeed Cache: 3.6.4
WP Fingerprint: 2.1.2
WP Notification Center: 1.0.1

— Webserver Configuration

PHP Version: 7.4.20
MySQL Version: 5.5.5
Webserver Info: nginx/1.21.0

— PHP Configuration

Memory Limit: 255M
Upload Max Size: 128M
Post Max Size: 128M
Upload Max Filesize: 128M
Time Limit: 180
Max Input Vars: 3000
Display Errors: N/A

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

Session: Disabled

### End System Info ###

Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath Please check my reply above.

The site is being cached. See screenshot: https://d.pr/ez38zP

You can contact your host and request to clear your site cache or request to exclude SeedProd from being cached.

yogamath
(@yogamath)

2 years, 9 months ago

Is it the host cache that needs clearing then?
I do have access to a button in my admin that allows me to clear it and I have done this twice now.
I will ask them but I’m a bit confused as to what happens next.
I think i’m tireed as I spent all afternoon on this.

Thanks for your help.

yogamath
(@yogamath)

2 years, 9 months ago

OK what difference does it make if I exclude Seedprod from the cache?

Plugin Support franz1989
(@franz1989)

2 years, 9 months ago

@yogamath It will help us check the changes that you have made in an instant. If the server keeps on caching the page, we need to wait more time for the changes to take effect.

Best Regards,

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