Not Sent Email to Customer

Resolved meshachvijaya
(@meshachvijaya)

1 year, 3 months ago

Hello,

I just develop new web for my customer, unfortunately when I test to buy product from website using WooCommerce plugin it is not sent order details & invoice to customer email.

While order details is received well on Admin email but not for customer email. I using gmail to test it for customer.

I need some help.

Site: https://netafel.com

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

coinlegend
(@coinlegend)

1 year, 3 months ago

Maybe enable it from dashboard—>Woocommerce—>settings—>email

and enable the email you want to send to your customers?

Thread Starter meshachvijaya
(@meshachvijaya)

1 year, 3 months ago

Yes, I want to let customer know the order detail

I already enable it.

Picture: https://prnt.sc/97ZJmkriu0hu

But there is no email for customer, only for admin, event I sent the email through order, still change nothing.

Picture: https://prnt.sc/L3bsB6alE2fm

You can try order by using temp mail, you’ll not receive any order notif. Only admin got the notif.

Amir A. (woo-hc)
(@amiralifarooq)

1 year, 3 months ago

Hi @meshachvijaya

Firstly, you’ll want to see if the emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/), and placing a test order.

If they are being generated, then there is a good possibility that the server is blocking them from being sent. I will recommend you search for a dedicated SMTP Provider as documented here:

https://docs.woocommerce.com/document/email-faq/#section-5

Also, here is a great guide from MailPoet that will be super helpful for you in which talks about this issue:

https://www.mailpoet.com/blog/woocommerce-email-not-sending/

Let us know how it goes!

Thread Starter meshachvijaya
(@meshachvijaya)

1 year, 3 months ago

@amiralifarooq Oke, first thank for your answer, I’ll try your recommendation

Amir A. (woo-hc)
(@amiralifarooq)

1 year, 2 months ago

Hi @meshachvijaya

You’re welcome, take your time and let us know how that goes!

Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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