Sona
(@support-web-dorado)
Can you please describe your issue more properly? It seems that your post is not complete.
Sorry about that! I was in a mega rush 🙂
Two Issues:
1. When I get an admin email from someone who fills out a form, the From address has single quotes around it like ‘Frank Smith’ instead of just Frank Smith.
And when I hit reply in my email program, the From field is blank even though it shows it in the original email. I’m suspecting it’s got something to do with the single quotes?
2. An email is not being sent to the user at all. Under “Email to User” I have ticked/checked the first field where it says “Send to” Email: . By the way, there is no text box or options after the “Email: ” field. Could that be it?
Hope that’s a bit clearer.
Thanks! 🙂
Sona
(@support-web-dorado)
Dear contino,
Please provide us link to the page, where you have the Form Maker posted. In addition please tell us what mail provider do you use when responding to the emails. Ideally we will ask you to provide us temporary full Admin access sending the credentials to support@web-dorado.com. Thank you.
Sona
(@support-web-dorado)
Dear contino,
Please provide us link to the page, where you have the Form Maker posted. In addition please tell us what mail provider do you use when responding to the emails. Ideally we will ask you to provide us temporary full Admin access sending the credentials to support@web-dorado.com. Thank you.
Here’s a page: http://lifeasawave.com/clients/pre-session-intake-form/
I use Thunderbird to get my email. Host is siteground.
I’ll send you admin access
Thanks 🙂
haven’t heard from you … issues still remain … even w/ your latest update.
Sona
(@support-web-dorado)
Dear contino,
Our supporters team will respond you as soon as possible. Thank you.
