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Not sending response to Gmail accounts

  • mecarroll1214
    Member

    @mecarroll1214

    I’ve got FS Contact Forms installed and use Dreamhost as my hosting service. Whenever someone completes one of my forms, the data is moved to Contact Form DB plug-in correctly, but if the person entering information is using a gmail or yahoo account, I do not get their data. They get an automatic reply from the website, but I do not get the form data. However, if the user uses a “corporate” account, everything works fine (both data loading into the Contact Form DB and email to me).

    I am using a domain email and have disabled all plug-ins except FS Contact Forms and the situation remains the same.

    https://wordpress.org/plugins/si-contact-form/

Viewing 2 replies - 1 through 2 (of 2 total)
  • pandorina
    Member

    @pandorina

    I have the same problem! I’m so angry… I’ve to find another plugin 🙁

    Lauren
    Member

    @fizgiggery

    Same here — we’ve not received lots of form submissions, almost all will have come from Gmail or Yahoo email addresses. We use Dreamhost too.

    Does anyone know if there’s a way to retrieve the submissions, or were they never sent? Do we even know at what point the information was lost?

    Grrr…

Viewing 2 replies - 1 through 2 (of 2 total)
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