Support » Plugin: Newsletter » Not sending newsletters anymore

Not sending newsletters anymore

  • Resolved amazingus17

    (@amazingus17)


    3 years, 9 months ago

    I just love this plugin, I have been using it for a long time.
    I just transferred my site to a new host. Since then this plugin stopped working.

    Problem is, when I send a test email or real time newsletter. Plugin says email has been sent or you can say it confirms the sending of newsletter, but none of my subscriber recieves it.
    Even when I test it, I recieve 2 test email, One from wordpress other from my SMTP settings
    But no one recieve real time newsletter

    1. Cron job is working
    2. SMPT setting are fine
    3. Email content is fine, as I also tried sending without any content.

    So I am stuck here, Need help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    3 years, 9 months ago

    The status of outgoing newsletters is “sending (xx/yy)?

    Stefano.

    jlugros

    (@jlugros)

    3 years, 6 months ago

    Hi Stefano,
    I’m having the exact same problem.
    We’re using premium license of the plugin.
    E-mails from the Diagnostics are reaching the mail box,
    but real newsletters are not even reaching the spam folder.
    We’ve tried different email layouts. The plugin says newsletter has been sent (5/5),
    in reports they appear as sent, delivered and not opened.
    Settings are all ok (same settings I’ve used in a succesfull instalation).
    We are using SSL smtp.
    Any ideia on what could be the problem in such a cenario?

    Here are some of the info on the logs:

    – USERS LOG
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter convert to character set
    DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – You have an error in your SQL syntax; check the manual that corresponds to
    your MySQL server version for the right syntax to use near ‘CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci’ at line 1

    – EMAIL LOG
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter_emails change column type
    type varchar(50) not null default ”
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter_emails add column token
    varchar(10) not null default ”
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Duplicate column name ‘token’
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter_emails drop column visibility
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Can’t DROP ‘visibility’; check that column/key exists
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter_emails add column private
    tinyint(1) not null default 0
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Duplicate column name ‘private’

    STATISTICS LOG
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing ALTER TABLE wp_newsletter_emails ADD COLUMN open_count int UNSIGNED NOT NULL DEFAULT 0
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Duplicate column name ‘open_count’
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing ALTER TABLE wp_newsletter_emails ADD COLUMN click_count int UNSIGNED NOT NULL DEFAULT 0
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Duplicate column name ‘click_count’
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing alter table wp_newsletter_emails change column read_count open_count int not null default 0
    04-10-2017 05:27:52 – DEBUG – m: 63,1 MB, u: 2 – Unknown column ‘read_count’ in ‘wp_newsletter_emails’
    04-10-2017 05:31:42 – DEBUG – m: 63,2 MB, u: 2 – Relink with token:
    04-10-2017 05:31:42 – DEBUG – m: 64,0 MB, u: 2 – Relink with token:
    04-10-2017 05:31:42 – DEBUG – m: 64,0 MB, u: 2 – Relink with token:
    04-10-2017 05:35:54 – DEBUG – m: 63,0 MB, u: 2 – Relink with token:
    04-10-2017 05:35:54 – DEBUG – m: 63,8 MB, u: 2 – Relink with token:
    04-10-2017 05:35:55 – DEBUG – m: 63,8 MB, u: 2 – Relink with token:
    04-10-2017 11:42:21 – DEBUG – m: 49,1 MB, u: 0 – Open tracking: MzsxMzg7ODZiMjA3MTZmYmQ1YjI1M2QyN2NlYzQzMTI3MDg5YmM=
    04-10-2017 11:42:21 – INFO – m: 49,2 MB, u: 0 – Email with no token hence not signature to check

    SUBSCRIPTION LOG
    04-10-2017 05:27:52 – INFO – m: 63,2 MB, u: 2 – upgrade_query> Executing update wp_options set autoload=’yes’ where option_name=’newsletter_subscription_profile’ limit 1
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing update wp_options set autoload=’yes’ where option_name=’newsletter_subscription_lists’ limit 1
    04-10-2017 05:27:52 – INFO – m: 63,1 MB, u: 2 – upgrade_query> Executing update wp_options set autoload=’no’ where option_name=’newsletter_subscription_template’ limit 1

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