Not Sending New Post Email
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I’m new to WordPress and Jetpack, working on a Bluehost WordPress blog.
I can’t get the site to send new post emails to those users who’ve checked the box on the comment form. Users do get emails about comments on comments. I’ve run out of places to look to fix this or see what’s wrong.
The page I need help with: [log in to see the link]
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Hi
The feature you are looking for needs Jetpack Comments to be enabled on the website. At present Jetpack comments are not active on your website.
Please refer to the following guide for more details on how the feature works and how to enable it on the website
Thanks for the response, but that’s not quite what I’m looking for.
Jetpack Comments allows users to use social media accounts to comment. I explicitly don’t want that. My current setup allows my logged-in users to comment, which is exactly what I want, and if they’ve checked the box they do indeed get email when someone else comments.
The problem I’m chasing is that the other box they can check on the comment form is to get an email when there’s a new blog post. That email doesn’t happen. Right now that’s the biggest problem keeping the website from going into use.
Also, whichever box they check, they don’t show up in Jetpack’s Subscribers display. I can’t find any way to see who has what boxes checked or to help them get the right one.
Hi there,
Thank you for clarifying! It sounds like you are referring to the default comments feature of WordPress, which you can read more about here:
Comments in WordPress
That isn’t a feature of Jetpack, just of the core WordPress functionality, so you will probably need to search the general forums and/or start a new thread about the issue you are experiencing.
Also, whichever box they check, they don’t show up in Jetpack’s Subscribers display.
This I can help with! It sounds like you’d like to be able to have people subscribe to your site, so they get notified every time you post (whether they have commented on a specific post or not).
This is a separate feature than when people subsrcribe via the comments block. You can read all about that here, including information about setting up a paid newsletter to monetize your site:
https://jetpack.com/support/newsletter/
Can you please take a look at that article and let us know if you get stuck anywhere along the way?
And please let me know if I’ve misunderstood anything about your question!
Thanks, Emily A. You’ve increased my enlightenment.
The articles helped. I now understand why email for comments worked but for new posts didn’t. I was getting the comment emails from base functions and not getting the new post emails because I’d crippled the necessary wordpress.com involvement. I need to go back to options and try to enable that.
There’s so much marketing of plugins and paid services my skepticism kicks in and tries to stay at arm’s length, especially for what seems to me like a minimal, comfortable blog site for users to share blog post discussions, moderated by the owner managing her own site. Working all that out has been difficult for me, a very experienced programmer. It was impossible for my sister who owns the blog.
Thanks again.
Bob
I figured I needed to enable worpress.com user matching email with registered site user. I could only enable that by enabling wordpress.com login. Now I get the complicated login page that pushes strong toward using a wordpress.com login. I want users to only be aware of their registered login on our site.
I tried working around that and now the users list for the site says I have to invite all the users to wordpress.com.
I don’t get it. Can I use Jetpack subscriber and newsletter features without having the site’s registered users visibly entangles with wordpress.com to their confusion?
This level of entanglement and confusion is terrible. It’s like I have to just give up and let wordpress.com visibly rule the site for all its own registered users to have to handle. What’s the point of having the site’s own user registration? My intent is to require that and allow no other so the site owner can have tight control of who’s registered and who can participate in discussions.
Hi @wporg4ssorg,
WordPress.com is an integral part of how Jetpack Newsletter works. Newsletter subscribers are provided with a WordPress.com account which allows them to manage their subscription settings. There’s more info about this at WordPress.com accounts for subscribers.
That said, you are not required to enable the WordPress.com Secure Sign On. You can leave it off, but in this case, bear the following in mind:
- Newsletter subscribers will manage their subscriptions settings using their WordPress.com accounts.
- To comment on the site, users will use separate accounts created directly and only on your site. You can manage those accounts from WP Admin.
Do I understand correctly that to use the Jetpack subscriber functions users on my site will have to keep track of both their site registration and a wordpress.com login and use the right one at the right time, or just skip their site registration?
I keep asking to clarify because the more I understand the more broken it seems to me. It looks to me like site registration is of little or no value if you want Jetpack features and I therefore can’t really use site registration as one login to use a site with logged-in only commenting and new post newsletter with adding in the wordpress.com login that users have to use.
Have I got that straight?
Bob
I checked your site, the Register page is currently using the default WordPress login form, and WordPress.com Secure Sign On is turned off, so your users will indeed have to keep track of two logins (WordPress.com and login created locally on your site). They can be logged in at WordPress.com and on your site simultaneously.
I therefore can’t really use site registration as one login to use a site with logged-in only commenting and new post newsletter with adding in the wordpress.com login that users have to use.
An account created on the local site can’t be used to login to WordPress.com, but you could use WordPress.com Secure Sign On to allow/enforce a single (WordPress.com) login for users. Also, with Jetpack Newsletter, all the email notifications include a link to help users know were to go to manage their settings, this can help to differentiate with the separate site registration.
It sounds like to use Jetpack my users are stuck with a wordpress.com login and my own registration becomes irrelevant. I want control over who can join discussions on my (sister’s) blog, thus using my own registration with my own veto power or user removal. I want users aware only of my registration. Does that boil down to I can’t use Jetpack for new post email notifications because I don’t want wordpress.com to have control or visibility?
It sounds like to use Jetpack my users are stuck with a wordpress.com login and my own registration becomes irrelevant. I want control over who can join discussions on my (sister’s) blog, thus using my own registration with my own veto power or user removal.
If the WordPress.com Secure Sign-On is turned off, then the WordPress.com account for Jetpack subscribers is entirely separate from your own site registration, and you’d have control over who can join discussions on you (sister’s) blog.
I want users aware only of my registration.
Jetpack Newsletters requires a WordPress.com account, so if the newsletter subscribers also want to comment on your site, then this category of users will need to be aware of both their WordPress.com account and the site account.
Does that boil down to I can’t use Jetpack for new post email notifications because I don’t want wordpress.com to have control or visibility?
Which type of control/visibility are you concerned about?
The WordPress.com account is to manage the newsletter subscriptions, it’s not tied to your site registration or commenting system (if WordPress.com Secure Sign-On is turned off).
You could test it out by having an email address that’s only used to subscribe for Jetpack Newsletter.
The best I can tell Jetpack and wordpress.com are so tightly integrated that using the Jetpack newsletter feature makes it useless to have my own registration and takes away my control of who’s using my website.
The best I can tell that makes Jetpack useless to me. It ends up looking like a sales and marketing tool to drag users and money to wordpress.com. It looks like my best plan is to delete it and try to find a different way to have a minimal newsletter to tell my registerd users about new blog posts.
Thanks to those who tried to help.
Hi @wporg4ssorg, if only sending the newsletter is the main function of having users register on your site, you might want to look at the MailPoet plugin. Using this plugin, you can completely automate your newsletter process. However, that’s just a small set of what this plugin can do for your site.
Hi there, @wporg4ssorg,
Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
I deleted Jetpack. It’s too complex, intrusive, and confusing. And it inundates me with marketing trying to sell me more services without helping me sort out the ones I need or want.
Hi @wporg4ssorg –
Thanks for taking the time to share your feedback. I’ll be sure that our product team sees it.
If you want to revisit this issue in the future, feel free to open a new thread. I’m going to mark this one as resolved.
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