Not Sending Emails When I Test

  • Resolved Paul Hickey

    (@datadrivendesign)


    8 years, 2 months ago

    Hello – Great plug-in. Just one major problem I’m having. I don’t know if my customers are getting the emails when they leave their carts, because I’m not getting them when I test.

    My website is Instavit.com.

    Can you help me check on this?

    Thanks!

    Paul

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  • Plugin Contributor chetnapatel

    (@chetnapatel)

    8 years, 2 months ago

    Hi Paul,

    Thank you for appreciating our plugin and sharing the URL of your website.

    I have abandoned a cart as a guest user on your site for testing purpose. I will let you know when I will receive an abandoned cart reminder email from your site. Can you please let me know the time of email template which you have set for sending abandoned cart reminder email.

    We have some debug step which will resolve the issue. Please follow below step to receive the abandoned cart reminder email from your site:

    1) Can you please let me know you are able to receive the test email from our plugin? In case if you do not see any email in your Inbox, please check SPAM folder of your email address, as the emails are moved in there at times.

    2) Our plugin only sends the abandoned cart reminder email for ACTIVE email templates. Can you please ensure that the email template is “Active” on your store? As only “Active” email templates are considered for sending the abandoned cart email notifications.

    Please check the screenshot for it: https://www.screencast.com/t/pVJKDK0Qsu

    And you will receive an email only after the time for which the template is set to be sent.

    3) If the email is not in the SPAM folder then it would be great if you can confirm that WP-CRON is disabled in “wp-config.php” file on your store or not by checking the below constant is defined on your store.

    define( ‘DISABLE_WP_CRON’, true );

    If this constant is defined on your store then WP-CRON will not run on your site & the abandoned cart reminder emails will not be sent to the users. So you need to enable the WP-CRON on your site as below:

    define( ‘DISABLE_WP_CRON’, false );

    4) If WP-CRON is not disabled and still the abandoned cart reminder email does not send to the users then the server setting can affect it.

    So for that can you please define below constant to your “wp-config.php” file?

    define( ‘ALTERNATE_WP_CRON’, true );

    This constant uses a redirection approach, which makes the user’s browser get a redirect when the cron needs to run.

    If you are still not receiving the abandoned cart reminder email then I would need to check the issue on your site.

    Can you please post your query on our plugin’s forum page? So we can mo communicate on it.

    Below is our plugin’s forum page link:
    http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/

    Regards,
    Chetna Bhutka

Viewing 1 replies (of 1 total)
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