Hi @caticap ,
Thank you for contacting us.
Firstly please make sure the email is not filtered to the spam or junk folder of your email account. You can also try one of the following workarounds:
- Try using another email address for From Email and Email to Send Submissions To options.
- Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
- Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.
You can try this plugin for example https://wordpress.org/plugins/wp-smtp/
Setting an external SMTP server, such as Gmail should work. However, Gmail requires authentication. Please find the necessary details for SMTP setup below.
Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your Gmail full address
SMTP Password: your Gmail password
SMTP Host: smtp.gmail.com
The SMTP plugin allows you to send a test email (https://i.imgur.com/S6C3Bux.png) and check if your server always sends the emails.
Regards, Mane
Thanks for your prompt reply I will try
However I had already checked the spam and tried different email addresses
I was still receiving contact forms 2 days ago
Will keep you posted
Hello
Thanks for your help I set up the pluging and all is well now thanks a lot
We are happy to see the issue is solved.
Feel free to contact us back anytime needed.
Regards, Mane
