Support » Plugin: Events Manager » Not sending e-mail to requester after event published

  • Resolved terryy



    A few versions ago (sorry forgot which one, but it was back in March 2013), when an admin has approved / published an event submitted by a requester who is a Subscriber, the requester will get an e-mail confirmation via the template “Event approved” or “Event reapproved” defined under “Event Submission Templates”

    However, with the current version (5.4.3) this feature does not seem to be working.

    Other e-mail features still work (i.e. Event submitted, Event Re-submitted that are sent to the Administrator)

    Verification of local server SMTP logs does not have entries of the “Event approved” or “Event reapproved” e-mails, but do show “Event submitted” or “Event Re-submitted” e-mails.

    I’m not sure if the changes made between the Events Manager versions for the e-mail features had caused this behavior.

    Any help is greatly appreciated. Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • orangebackpack


    Having the same issue.



    NetWebLogic Support

    Do the emails go out if you use another mailing sending method?



    Nope, tried all of them and still no luck. I’m running 5.3.5 right now. I upgraded to 5.4.2 which was when I found the issue, and 5.4.3 didn’t change anything.



    I concur with orangebackpack: I tried SMTP via GMail as well as built in PHP mail function.

    They both yield same results – “Event submitted”, “Event Re-submitted” worked. But “Event approved” & “Event reapproved” failed



    just to confirm, are you allowing anonymous event submissions? however, I already noted this and will inform Marcus about it.



    Hi angelo_nwl, by anonymous event submission, do you mean the setting under General -> Event Submission Forms -> Anonymous event submissions?

    If that’s what you are referring to: I am not allowing anonymous event submission.

    Thank you for relaying the message, appreciate this very much!



    Hi all!

    I see this problem has been relayed, but just in case it helps with the debugging, I’d like to add that I too am having this problem.

    All notifications were working fine 2 days ago using version 5.4.3.

    Now, there is no event approval sent once event is published.

    All other notifications still work, so I don’t believe it’s a mail send or server issue.

    Thank you

    Plugin Author Marcus


    NetWebLogic Support

    since this was reported before, I’ll update this thread

Viewing 8 replies - 1 through 8 (of 8 total)
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