Events Manager
[resolved] Not sending e-mail to requester after event published (9 posts)

  1. terryy
    Posted 3 years ago #


    A few versions ago (sorry forgot which one, but it was back in March 2013), when an admin has approved / published an event submitted by a requester who is a Subscriber, the requester will get an e-mail confirmation via the template "Event approved" or "Event reapproved" defined under "Event Submission Templates"

    However, with the current version (5.4.3) this feature does not seem to be working.

    Other e-mail features still work (i.e. Event submitted, Event Re-submitted that are sent to the Administrator)

    Verification of local server SMTP logs does not have entries of the "Event approved" or "Event reapproved" e-mails, but do show "Event submitted" or "Event Re-submitted" e-mails.

    I'm not sure if the changes made between the Events Manager versions for the e-mail features had caused this behavior.

    Any help is greatly appreciated. Thanks!


  2. orangebackpack
    Posted 3 years ago #

    Having the same issue.

  3. caimin_nwl
    NetWebLogic Support
    Posted 3 years ago #

    Do the emails go out if you use another mailing sending method?

  4. orangebackpack
    Posted 3 years ago #

    Nope, tried all of them and still no luck. I'm running 5.3.5 right now. I upgraded to 5.4.2 which was when I found the issue, and 5.4.3 didn't change anything.

  5. terryy
    Posted 3 years ago #

    I concur with orangebackpack: I tried SMTP via GMail as well as built in PHP mail function.

    They both yield same results - "Event submitted", "Event Re-submitted" worked. But "Event approved" & "Event reapproved" failed

  6. angelo_nwl
    NetWebLogic Support
    Posted 3 years ago #

    just to confirm, are you allowing anonymous event submissions? however, I already noted this and will inform Marcus about it.

  7. terryy
    Posted 3 years ago #

    Hi angelo_nwl, by anonymous event submission, do you mean the setting under General -> Event Submission Forms -> Anonymous event submissions?

    If that's what you are referring to: I am not allowing anonymous event submission.

    Thank you for relaying the message, appreciate this very much!

  8. dp354
    Posted 3 years ago #

    Hi all!

    I see this problem has been relayed, but just in case it helps with the debugging, I'd like to add that I too am having this problem.

    All notifications were working fine 2 days ago using version 5.4.3.

    Now, there is no event approval sent once event is published.

    All other notifications still work, so I don't believe it's a mail send or server issue.

    Thank you

  9. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    since this was reported before, I'll update this thread


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