Support » Plugin: Add-on Gravity Forms - MailPoet 3 » Not sending confirmation e-mails

  • Hello everybody, unfortunately the confirmation mails are not sent to me either. I have now tried all imaginable things for a long time.
    Mailpoet itself sends the mails very reliably.
    Everything works, except the confirmation mails.
    Please help me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello, thanks for contacting. We’ve just tested and in our case, confirmation email is working fine without issue. However, please provide the following information so that we can debug the issue for you.

    1. Are you using any custom field?
    2. Please mention your MailPoet version and the gravity forms MailPoet plugin version
    3. Do you know how to read php error? If yes, do you see any error in the log file?
    4. Are you using any other MailPoet plugin other than MailPoet 3 free version?
    5. Are you using Mailpoet Feeds? (If yes, please make sure “Email validation” is Unchecked in feed settings
    6. Are you using MailPoet’s own mail service for sending emails? If not, please make sure that your mailserver is working fine

    Thanks

    Thread Starter subreal

    (@sonicmedia)

    1. Are you using any custom field?
    no

    2. Please mention your MailPoet version and the gravity forms MailPoet plugin version
    it is the newes version (premium)

    3. Do you know how to read php error? If yes, do you see any error in the log file?
    no error

    4. Are you using any other MailPoet plugin other than MailPoet 3 free version?
    no

    5. Are you using Mailpoet Feeds? (If yes, please make sure “Email validation” is Unchecked in feed settings
    is UNchecked

    6. Are you using MailPoet’s own mail service for sending emails? If not, please make sure that your mailserver is working fine
    I can send the confirmation mail manually without any problems.

    Thank you

    You are using MailPoet premium version, not the free one. We don’t provide support for premium version and it’s also against the WordPress forum’s rule. Reference: https://wordpress.org/support/topic/not-sending-confirmation-emails-again/

Viewing 3 replies - 1 through 3 (of 3 total)
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