Paid Memberships Pro
[resolved] Not sending checkout emails (5 posts)

  1. Lisa
    Posted 3 years ago #

    Hi Jason,

    On the settings: Send the site admin emails - all are checked.

    Checkout: when a member checks out.
    Admin Changes: when an admin changes a user's membership level through the dashboard.
    Cancellation: when a user cancel's his or her account.
    Bill Updates: when a user updates his or her billing information.

    However I am not getting the checkout emails in and, but I did just get and admin change email.


  2. Jason Coleman
    Plugin Author

    Posted 3 years ago #

    I can't reproduce this. Not sure of a change in that would cause this.

    Are they in your spam folder?

    Which gateway are you using?

  3. Lisa
    Posted 3 years ago #

    Hi Jason,

    I'm sure they are not in spam (I use Google Apps) as I have had them filtered to be marked as important so they went to a special file after I archived them after reading before.

    I still get my Stripe gateway emails, just not my system emails.

    This started happening when the user levels and expiration were not showing up in the admin after a previous update. That was fixed and I now see all the user levels and detail like before both in the admin and the CSV, just not receiving the system emails.

  4. Jason Coleman
    Plugin Author

    Posted 3 years ago #


    I found a bug in this that will be fixed in version 1.6. You should be able to update your Stripe webhook early by using the DEV version here:



  5. Lisa
    Posted 3 years ago #

    Hi Jason,

    Funny, my host just switched to SendGrid, and I got my first system checkout email since February yesterday. Everything else has been working fine. So maybe not the plugin after all?


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