Ready to get started?Download WordPress


Paid Memberships Pro
[resolved] Not sending checkout emails (5 posts)

  1. Lisa
    Posted 2 years ago #

    Hi Jason,

    On the settings: Send the site admin emails - all are checked.

    Checkout: when a member checks out.
    Admin Changes: when an admin changes a user's membership level through the dashboard.
    Cancellation: when a user cancel's his or her account.
    Bill Updates: when a user updates his or her billing information.

    However I am not getting the checkout emails in and, but I did just get and admin change email.


  2. strangerstudios
    Plugin Author

    Posted 1 year ago #

    I can't reproduce this. Not sure of a change in that would cause this.

    Are they in your spam folder?

    Which gateway are you using?

  3. Lisa
    Posted 1 year ago #

    Hi Jason,

    I'm sure they are not in spam (I use Google Apps) as I have had them filtered to be marked as important so they went to a special file after I archived them after reading before.

    I still get my Stripe gateway emails, just not my system emails.

    This started happening when the user levels and expiration were not showing up in the admin after a previous update. That was fixed and I now see all the user levels and detail like before both in the admin and the CSV, just not receiving the system emails.

  4. strangerstudios
    Plugin Author

    Posted 1 year ago #


    I found a bug in this that will be fixed in version 1.6. You should be able to update your Stripe webhook early by using the DEV version here:



  5. Lisa
    Posted 1 year ago #

    Hi Jason,

    Funny, my host just switched to SendGrid, and I got my first system checkout email since February yesterday. Everything else has been working fine. So maybe not the plugin after all?


Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic