Support » Plugin: Multi Step Form » Not Sending All Emails

  • Resolved avallie87

    (@avallie87)


    Hello,

    I have been attempting to send in tests to make sure emails are going through. Some have, but most are not. I’m not sure why that is and have tried changing the “Send From” email but that’s made it so that nothing comes through. I removed it, waited for the cache to clear to make sure that I was using the most up to date version, and I still haven’t gotten that email from Friday. I’ve checked the spam filter and everything, but no sign of it ever making it through.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mondula2016

    (@mondula2016)

    Hello,
    thanks for conatcting us!
    we will look into the issue and get back to you.

    Regards,
    Mondula

    Thread Starter avallie87

    (@avallie87)

    Hello,

    I did some more testing and while I had 2 emails in a row come through on Monday, nothing came through yesterday. I had various people try from different computers and I haven’t received a single one in my email yet. Not sure if you need more detailed info from me about when things were sent or not.

    Plugin Author mondula2016

    (@mondula2016)

    Are you using the latest plugin version? It sounds like your wp_mail function may not be working properly. Is your WordPress installation sending mails reliably? If not, please consider using an external SMTP server for mail delivery. For that, you can try the ‘WP Mail SMTP’ plugin.

    Cheers

    Thread Starter avallie87

    (@avallie87)

    I was as of yesterday. I see today there’s an update and I’ll see what happens there. The Contact 7 forms are all sending reliably at this point though. I may look into the SMTP server though.

Viewing 4 replies - 1 through 4 (of 4 total)
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