Not Seeing any E-Commerce Data

  • Resolved zacheryshawn

    (@zacheryshawn)


    4 years, 9 months ago

    Hello!

    I just installed your plug-in to track e-commerce data on a new site launch, but I’m not seeing any e-commerce data in GA at this point. Can you help me troubleshoot what’s going on here?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Conversios

    (@tatvic)

    4 years, 9 months ago

    Hi @zacheryshawn,

    Thank you for writing to us!

    We did a quick check of the store & found that you haven’t enabled “Add global site tracking code” from our plugin. We are using a new GA tracking method, gtag.js so you need to enable that option from the settings of our plugin.

    Hope this helps!

    Thanks & Regards,

    Thread Starter zacheryshawn

    (@zacheryshawn)

    4 years, 9 months ago

    Thanks so much! I had been using another plug-in (monster insights) to track basic Google Analytics metrics. If I enable global site tracking with your plug-in, does that make Monster Insights unnecessary? Or do they not overlap?

    Thanks!

    Plugin Author Conversios

    (@tatvic)

    4 years, 9 months ago

    Hi @zacheryshawn,

    If you enable global site tracking with our plug-in, it will conflict with the Monster Insight because both the plugin have different sets of code. It will result in to double pageview issue in your GA account.

    Suggest you use only one plugin which fulfills your requirements.

    Regards,

    Thread Starter zacheryshawn

    (@zacheryshawn)

    4 years, 9 months ago

    Great–thanks a ton!

    Thread Starter zacheryshawn

    (@zacheryshawn)

    4 years, 9 months ago

    Just wanted to follow up that it appears to be working correctly now–thanks again!

Viewing 5 replies - 1 through 5 (of 5 total)
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