Not Saving Social Profiles

  • Resolved phenn

    (@phenn)


    3 years, 2 months ago

    WordPress Version 5.6.2 and AIOSEO version 4.0.15 having an issue saving social profiles in AIOSEO dashboard.

    When I link to my social profiles and click the SAVE button, the page just hangs and nothing is saved. No other SEO, social media, sitemap or opengraph plugins in use.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author arnaudbroes

    (@arnaudbroes)

    3 years, 2 months ago

    Hey @phenn,

    Do you see any errors in your browser’s console (F12)?

    – Arnaud

    Thread Starter phenn

    (@phenn)

    3 years, 2 months ago

    Hey, Arnaud. Thanks for the quick response. I am, indeed, seeing some errors.

    wp-json/aioseo/v1/options/
    wp-content/plugins/all-in-one-seo-pack/dist/Lite/assets/js/chunk-vendors.js?ver=4.0.15:57

    Plugin Author arnaudbroes

    (@arnaudbroes)

    3 years, 2 months ago

    Hey @phenn,

    That’s the path of where the error happened, but did it say what the exact error is?

    – Arnaud

    Thread Starter phenn

    (@phenn)

    3 years, 2 months ago

    Hey Arnaud,

    It didn’t return an error. The page just hangs. The submit button animates, but it never completes the function. It just sits there.

    Thread Starter phenn

    (@phenn)

    3 years, 2 months ago

    To clarify, the errors above were what showed in the console. The page (displayed) itself doesn’t return any error. That is all that the console showed.

    Plugin Author arnaudbroes

    (@arnaudbroes)

    3 years, 2 months ago

    Hmm.. using Cloudflare by any chance?

    – Arnaud

    Thread Starter phenn

    (@phenn)

    3 years, 2 months ago

    No sir. Self-hosted in our own environment.

    Plugin Author arnaudbroes

    (@arnaudbroes)

    3 years, 2 months ago

    Are you able to save changes anywhere else in the plugin?

    In any case, I’d love for you to reach out to us here so we can take a look and see what’s going on – https://aioseo.com/contact/. You can click the “Submit a Form” button on the page and paste the URL of this thread in your message.

    – Arnaud

    Thread Starter phenn

    (@phenn)

    3 years, 2 months ago

    Changes to sitemap configuration are also not pushing through. Thanks for the attention. I will submit a ticket today. We did the Pro upgrade and want to take advantage of the new features.

    I appreciate the attention.

    Plugin Author arnaudbroes

    (@arnaudbroes)

    3 years, 1 month ago

    Awesome! If you’re a Pro customer, e-mailing us or submitting a ticket via our site is the way to go anyway; we’ll be able to follow up with you much more quickly.

    – Arnaud

Viewing 10 replies - 1 through 10 (of 10 total)
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