• Resolved strahlebaer

    (@strahlebaer)


    Hi there, i installed your plugin on two websites and everything is working fine. But today i installed it on another website and when i want to start a new form and pick a template, there are no fields in it.

    When i start from the scratch and pick a field and change the settings its okay, but when i pick a second one i have to pull it to the first position to change any settings,
    but thats not all, when i save all settings and changes and leave the form editor and
    enter to it again, any changes are lost and not saved.

    I deleted and reinstalled the plugin several times but nothing worked

    Im glad to hear from you

Viewing 4 replies - 1 through 4 (of 4 total)
  • i solved my problem on myself 😉

    Plugin Support Jess Quig

    (@jquigam)

    Hi strahlebaer,

    I’m glad you were able to get that sorted, and thanks for taking the time to let us know!

    Have a good one 🙂

    Hi, can you tell me what was the resolution? I currently am having this issue.

    please and thank you

    Plugin Support Jess Quig

    (@jquigam)

    Hi vidordesigns,

    I’m not sure what solution @strahlebaer found, but we can certainly try to help you sort this out 🙂

    If you haven’t had a chance to try this already, could you please toggle the activation of WPForms (on the Plugins page, deactivate it and then activate it again). It may sound like an odd thing to try, but sometimes this helps plugins to work properly.

    If that doesn’t do the trick, the best next step is to run through the first three steps in WPBeginner’s troubleshooting article. Since this sounds most like a code conflict, I’d recommend starting with their steps for plugins:

    – Take a site backup (a standard precaution). If an option with your hosting provider, you could copy your live site to a private staging site and do testing there.
    – Deactivate other plugins on your site. I’d suggest doing this one-by-one, testing the issue after each deactivation. If the issue is resolved, you’ll know which plugin is the source of the issue.
    – If needed, go to step 3 of that article for switching the theme and test it out again.

    I apologize for the steps, but this is the most effective way to sort out where this issue stems from.

    Could you please let me know how this goes, or if you have any questions?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Not saving form changes’ is closed to new replies.