Support » Fixing WordPress » Not saving file and unable to add images

  • I use the classic editor. I am unable to add images into my draft post. I select add image and nothing happens. I attempted to set the image for the page and nothing happens. I saved the draft and when I returned every single link was gone, super mad about that. And, it is having a VERY hard time switching between text and visual editor; I get a blank visual page for several minutes before it reappears. Since no one else seems to be having a problem should I reinstall? Do I need to do anything before I reinstall or can I just select the reinstall button?

    The page I need help with: [log in to see the link]

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  • Moderator Bet Hannon

    (@bethannon1)

    Support Team Volunteer Coordinator

    Maybe you have this solved, but if not, here are some things to try:

    • Very first thing to do: make a good backup of your site!
    • Clear your cache and cookies: https://www.refreshyourcache.com/en/home/
    • Update or reinstall (from the Updates page) WordPress. Just click the button
    • This sounds like it could be that your hosting server is low on resources. Are you using low cost shared hosting (less than $8/mo)?
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