Title: Not saving data in backend Last modified: May 14, 2018 --- # Not saving data in backend * Resolved [tony23123](https://wordpress.org/support/users/tony23123/) * (@tony23123) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/) * Hello Fernando Claussen, * First of all, thank you very much for this great plugin. I was testing on my local and all good. But, when I wanted to implement for a live project of mine it didin’t work. I have WP version 4.6.11 with Dardania theme. Also I have some plugins installed. I installed your 1.4.4 version of the plugin. I select a privacy policy page, put Privacy Banner Text and Privacy Excerpt and hit Save. After reloding the setting are not saved/showing the text I put in fields. Are all unset. Also for cookies I have same behaviour. The WP, after I hit Save, it says “Settings saved”. In Console, when I am in admin, I don’t have any errors. * If you can help me a little bit it will be extraordinary! For specific details etc maybe it is better to talk private/via email. Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * (@fclaussen) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10262669) * Hi [@tony23123](https://wordpress.org/support/users/tony23123/) * From what I understood, the plugin is working but it isn’t working on this particular install. * Can you try disabling plugins and testing with a default theme to see if it works? * Then you can start with the theme and enabling one plugin at a time to see if any one of them is causing the issue. * [devdjny](https://wordpress.org/support/users/devdjny/) * (@devdjny) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10263186) * I had this exact problem at one point, and I finally figured out that I had an errant space entered in one of the empty fields. When that was the case, none of the SAVE buttons worked, and anything I entered thereafter was defaulted back to the previous entries. So, after I cleared out all the empty fields… making sure that NONE of the empty fields had spaces in them, all started working. Give it a go. * Thread Starter [tony23123](https://wordpress.org/support/users/tony23123/) * (@tony23123) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10270161) * Hello [@fclaussen](https://wordpress.org/support/users/fclaussen/) * I tried the devdjny solutions, but it did not worked for me. I am preparing now a dev to make some tests, deactivating theme, plugins and so one. I will come here with my result. I started to translate plugin (Romanian), and I look forward to contribute here for you. But one questions. I don’t find this strings: [https://ibb.co/cZYiWJ](https://ibb.co/cZYiWJ) * Thank you for support! * Thread Starter [tony23123](https://wordpress.org/support/users/tony23123/) * (@tony23123) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10276968) * [@fclaussen](https://wordpress.org/support/users/fclaussen/) * Hello all and thanks for help. Unfortunately, I didn’t succed to make this plugin work on my WP version 4.6.11. I deactivated all plugins and theme and I have the same behaviour. I filled all the fileds, in all tabs, hit save and not saving. I also see now that in plugin page I have “Not compatible with your WP version”. It’s not an easy job to uprgade my WP verion because I have a lot of dependency with plugins and so on. I look forward to use this solutions, if ever Fernando will have time for this. I have a copy of site on a dev. Thank you! * [ianmac2](https://wordpress.org/support/users/ianmac2/) * (@ianmac2) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10277083) * Work around? [https://millionclues.com/wordpress-tips/solved-fatal-error-call-to-undefined-function-boolval/](https://millionclues.com/wordpress-tips/solved-fatal-error-call-to-undefined-function-boolval/) * Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * (@fclaussen) * [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10278595) * Hi [@tony23123](https://wordpress.org/support/users/tony23123/) * The plugin uses a function called sanitize_textarea_field to clean up any malicious code introduced in a textarea field. * This was introduced in WP 4.7 Running a version lower than that will not work. At the same time, running PHP version lower than 5.6 will not work because of the boolval function. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Not saving data in backend’ is closed to new replies. * ![](https://ps.w.org/gdpr/assets/icon.svg?rev=1837142) * [GDPR](https://wordpress.org/plugins/gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/gdpr/) * [Active Topics](https://wordpress.org/support/plugin/gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gdpr/reviews/) ## Tags * [Saving](https://wordpress.org/support/topic-tag/saving/) * 6 replies * 4 participants * Last reply from: [Fernando Claussen](https://wordpress.org/support/users/fclaussen/) * Last activity: [8 years ago](https://wordpress.org/support/topic/not-saving-data-in-backend/#post-10278595) * Status: resolved