Support » Plugin: GDPR » Not saving data in backend

  • Resolved tony23123

    (@tony23123)


    Hello Fernando Claussen,

    First of all, thank you very much for this great plugin. I was testing on my local and all good. But, when I wanted to implement for a live project of mine it didin’t work. I have WP version 4.6.11 with Dardania theme. Also I have some plugins installed. I installed your 1.4.4 version of the plugin.
    I select a privacy policy page, put Privacy Banner Text and Privacy Excerpt and hit Save. After reloding the setting are not saved/showing the text I put in fields. Are all unset. Also for cookies I have same behaviour. The WP, after I hit Save, it says “Settings saved”. In Console, when I am in admin, I don’t have any errors.

    If you can help me a little bit it will be extraordinary! For specific details etc maybe it is better to talk private/via email.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Fernando Claussen

    (@fclaussen)

    Hi @tony23123

    From what I understood, the plugin is working but it isn’t working on this particular install.

    Can you try disabling plugins and testing with a default theme to see if it works?

    Then you can start with the theme and enabling one plugin at a time to see if any one of them is causing the issue.

    I had this exact problem at one point, and I finally figured out that I had an errant space entered in one of the empty fields. When that was the case, none of the SAVE buttons worked, and anything I entered thereafter was defaulted back to the previous entries. So, after I cleared out all the empty fields… making sure that NONE of the empty fields had spaces in them, all started working. Give it a go.

    Hello @fclaussen

    I tried the devdjny solutions, but it did not worked for me. I am preparing now a dev to make some tests, deactivating theme, plugins and so one. I will come here with my result.
    I started to translate plugin (Romanian), and I look forward to contribute here for you. But one questions. I don’t find this strings: https://ibb.co/cZYiWJ

    Thank you for support!

    @fclaussen

    Hello all and thanks for help. Unfortunately, I didn’t succed to make this plugin work on my WP version 4.6.11. I deactivated all plugins and theme and I have the same behaviour. I filled all the fileds, in all tabs, hit save and not saving. I also see now that in plugin page I have “Not compatible with your WP version”. It’s not an easy job to uprgade my WP verion because I have a lot of dependency with plugins and so on.
    I look forward to use this solutions, if ever Fernando will have time for this. I have a copy of site on a dev. Thank you!

    Plugin Author Fernando Claussen

    (@fclaussen)

    Hi @tony23123

    The plugin uses a function called sanitize_textarea_field to clean up any malicious code introduced in a textarea field.

    This was introduced in WP 4.7
    Running a version lower than that will not work.
    At the same time, running PHP version lower than 5.6 will not work because of the boolval function.

Viewing 6 replies - 1 through 6 (of 6 total)
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