Not registered if a checkbox is checked

  • Resolved caleidoscopic

    (@caleidoscopic)


    5 years, 5 months ago

    In order to comply with the GDPR it is important to have record that the options of Terms & Conditions, GDPR Agreement were marked

    But nothing is reflected in the form entries and in the confirmation e-mail. It is blank.

    Example:

    Name: John Smith
    Email: johnsmith@example.com
    Terms & Conditions:
    GDPR Agreement:

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    Hello @caleidoscopic,
    In Advanced Fields -> GDPR Agreement Field is for GDPR where that field is must required field and your users can’t submit a form without consent. Also, If you use normal terms and condition field make sure you marked as required in editor.

    Thanks

    Thread Starter caleidoscopic

    (@caleidoscopic)

    5 years, 5 months ago

    Yes, but…
    Is it not possible to add the information “Marked” or “Not marked” in the registered entries and the e-mail?

    If I have an option to receive a Newsletter and I don’t make it as required in editor I have to know if the user has marked it or not. But nothing is registered.

    Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    hello There,
    If a user click on checkbox then you will get value as “Accepted”.
    Here is the screenshot: https://imgur.com/a/YIy9vWR

    I am not sure what happened in your case, Are you using the latest version?

    Thanks

    Thread Starter caleidoscopic

    (@caleidoscopic)

    5 years, 5 months ago

    I’m using the latest version but it doesn’t mark anything.

    I’ve tried other form plugins and they all include that data.

    https://d.pr/free/i/YfG2JL

    Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    Would you please create a support ticket at wpmanageninja.com then one of our support engineer will work with you and resolve the issue.

    Thanks

    Thread Starter caleidoscopic

    (@caleidoscopic)

    5 years, 5 months ago

    I’m not going to register now on the web to send a support ticket

    I just saw that some forms submitted at the beginning of the month did add that option as “Accepted”.

    This error may have occurred in one of the latest updates

    Thanks

    Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    @caleidoscopic,
    I just tested on latest version it works fine.
    Thanks

    Thread Starter caleidoscopic

    (@caleidoscopic)

    5 years, 5 months ago

    I’ve tried deactivating all the plugins

    But it seems an incompatibility with the theme I use.

    Using any other theme it works correctly, but not with Themes Kingdom’s Reinform.

    I’ll tell them too.

    Thanks

    Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    Hi, If we had the theme then We could test.
    Email me at cep.jewel[at]gmail.com if possible so I can give a try

    Plugin Author Shahjahan Jewel

    (@techjewel)

    5 years, 5 months ago

    Hello @caleidoscopic,
    We have fixed the theme compatibility issue.
    Hope it will work fine now.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
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