Not redirecting to success after gravityforms submission

  • Resolved Tygo

    (@tygoo)


    1 year, 11 months ago

    Hi PronamicPay,

    When a user submits a form with € 0,00 the user is not send to the success page. Instead, I get a message that it’s failed/canceled even though the user does not have to pay anything. I would expect it to be successful.

    This issue wasn’t here before. Only after a recent update this became a problem.

    Do I have to change something?

    I hope you can help

    Kind Regards,
    Tygo

Viewing 1 replies (of 1 total)
  • Plugin Author Reüel

    (@pronamic_reuel)

    1 year, 11 months ago

    A Gravity Forms form submission with a total amount of € 0,00 should result in a completed payment and the success page. Have you checked the payment via WordPress admin » Pay » Payments to make sure the payment amount is € 0,00? Do you see any errors listed in the payment notes, when viewing a Pronamic payment?

    Just to make sure, the payment is not a first payment for a subscription? First payment for a subscription with an amount of € 0,00 are not automatically completed.

Viewing 1 replies (of 1 total)
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