Support » Plugin: Woocommerce Upsell / cross sell Popup plugin » Not redirecting to cart if Upsell product already in cart

  • Resolved mhdbs

    (@mhdbs)


    Super simple plugin, I am very happy with it, but I have encountered a problem.

    The following problem can be replicated:
    1. customer adds product to shopping cart
    2. upsell pop-up opens
    3. customer clicks on Yes, please.
    4. customer is redirected to the shopping cart and there is the product and the upsell in it.
    5. customer wants to buy more and goes back to the store page and clicks on another product.
    6. the customer adds another product to the shopping cart.
    7. here is the problem. In our case, nothing happens at all. The customer stays on the product page. However, in the background, the product is added to the cart. However, either the upsell pop-up would have to come again or the customer is redirected directly to the shopping cart. Sadly nothing happens.

    paid for the premium version and of course hope about a solution as this reduces the conversion rate.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mhdbs

    (@mhdbs)

    Are you there @tentenbiz ?

    Hope this plugin is not abandoned…

    Hi. Sorry, this plugin is not maintained by me anymore. You could try tagging user @upsellpopup and see if they respond.

    Plugin Author upsellpopup

    (@upsellpopup)

    Hello, Let me get back to you.. Plugin is not abandoned and was updated just a week ago:-)

    Plugin Author upsellpopup

    (@upsellpopup)

    Hello, we checked the issue and it could be your settings that can cause it. We have options to redirect the page to cart and stay on same page. By default it is stay on same page but you can go to the product and change the option

    Plugin Author upsellpopup

    (@upsellpopup)

    If you have more issues , just send email to upsellpopup@gmail.com and share your wp-admin credentials so we can check it..

    Plugin Author upsellpopup

    (@upsellpopup)

    issuw resolved

    Thread Starter mhdbs

    (@mhdbs)

    Thanks for getting back to me and I’m sorry but I this is not the cause of this problem. I have made these redirect settings on every product and this redirect does also work… but it does not work when the upsell product is already in cart and the user return to shop for more products. When he then adds another product to cart, nothing happens. No redirect, no pop up, just nothing.

Viewing 7 replies - 1 through 7 (of 7 total)
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