Not redirecting / Thank you page

  • Resolved hadisanad

    (@hadisanad)


    7 months, 3 weeks ago

    Hi, Everything was working correct almost more than two years but since 1 week ago when someone making appointment the pluging does not redirect the visitor to the thank you page. same page of making appointment will show again.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author codepeople

    (@codepeople)

    7 months, 3 weeks ago

    Hi,

    Please update to the latest version (#1.5.18 or later) to correct that issue.

    Thank you for the feedback!

    n1try

    (@n1try)

    7 months, 1 week ago

    Same problem here, however, no update is available. Instead, the installed version appears to be 9.7.03? 🤔

    Plugin Author codepeople

    (@codepeople)

    7 months, 1 week ago

    Hi,

    If you have the version #9.7.03 then you are using a commercial version. You need to update it to the latest version 9.8.18 or later to correct that problem. You can get the latest update with your personal download link or by contacting our support service.

    For pro or commercial product support please contact us directly on our site. This includes any pre-sales topics as well.

    Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.

    Thank you.

    Thread Starter hadisanad

    (@hadisanad)

    7 months, 1 week ago

    unfortunately look like the free version losing some options and to get that options works again look like we need to buy the PRO version and i totally understand it, the owner by offering some free plugin and free options can gain nothing. however it was great free plugin comparing with others free appointment plugins.

    Plugin Author codepeople

    (@codepeople)

    7 months, 1 week ago

    Hi,

    The free version has never had options removed. If you find that some options are missing, it is likely because you are downgrading from a commercial version to the free version.

    Please confirm the version number you were using.

    Thank you.

    jmwp2025

    (@jmwp2025)

    7 months ago

    I had the same issue (version 1.5.23), no correct redirect after confirming the reservation since a short while. I found out that in Chrome and Edge (latest versions) the redirection-url containing the /?ahbnocache= is not handled correctly and the user is confronted with an empty page. In Firefox whoever it works correct.

    Only if I change the url for the redirect to another domain than where AHB is running Chrome and Edge handle it correctly. From there I redirect back to the original reservationpage.
    This workaround is not a problem, we use AHB just for two rooms with a very small group of colleagues.

    Plugin Author codepeople

    (@codepeople)

    6 months, 3 weeks ago

    Hi @jmwp2025 ,

    Please update to the latest version (#1.5.24 or later) to correct that issue.

    Thank you for the feedback and for using the plugin!

    username2025

    (@username2025)

    6 months, 2 weeks ago

    Still the same issue, one callendar is working fine where another is having issue that after submitnig – there is no redirect – insert fields are cleared – but if user will refresh page – then success page is opening and then reservation is created.

    Tried this on mobile and on windows pc, on incognito mode is the same.

    Plugin Author codepeople

    (@codepeople)

    6 months, 2 weeks ago

    Hi @username2025 ,

    The solution is to update to the latest version of the plugin.

    If you are using the free version then update to the version #1.5.24 or later to correct that issue.

    If you are using the commercial version then update to the version #9.8.20 or later to correct that issue.

    Thank you for using the plugin!

    • This reply was modified 6 months, 2 weeks ago by codepeople.
    • This reply was modified 6 months, 2 weeks ago by codepeople.
Viewing 9 replies - 1 through 9 (of 9 total)

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