Support » Plugin: WooCommerce Stripe Payment Gateway » Not redirecting after deposit payment via Woocommerce Deposits

  • Resolved mimmt

    (@mimmt)


    When customer places an order using the deposit option the payment is taken but the customer is not redirected to the thank you page.

    When the customer pays in full it works fine.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Danny Santoro

    (@danielsantoro)

    Automattic Happiness Engineer

    Hi there!

    Deposits seem to be working alright with Stripe on my siteWhat I would suggest in this case would be to test to see if there’s a conflict with your theme or another plugin. You can do this by following these steps:

    1. Temporarily switch your theme back to the Storefront Theme (https://www.woocommerce.com/storefront/)
    2. Disable all plugins except for WooCommerce and Stripe.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Some things to note:

    * Deposits does not work with Preorders or Subscriptions items, and isn’t compatible with Wishlists, Composite Products, or Product Bundles. You can see more in the documentation here: https://docs.woocommerce.com/document/woocommerce-deposits/

    If that doesn’t solve the issue and you have an active Deposits subscription on WooCommerce.com, then you can log in and go to the Support tab to speak directly to one of the WooCommerce support agents.

    Hopefully this does the trick and helps you find what’s catching in checkout!

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @mimmt

    We haven’t heard back from you in a while, hope my Danny’s advice helped out.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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