Support » Plugin: Photo Gallery by 10web - Responsive Photo Gallery » Not Recommended – Be VERY Cautious

  • I bought the WD Gallery plugin with E-Commerce extra. Fraught with problems from the start and I was contacting Web Dorado support from Day 1.

    They were unable to fix the issues over the next 10 days, which included watermarks not being generated and applied, even small images desperately slow to load and so on. This plugin in my opinion is useless for anyone considering image sales.

    Worse, their refund policy states that they only give a refund in narrow and specific circumstances, one of which is that there is a bug and you give them a “reasonable time” – they suggest 24 hours – during which they can’t fix it. They couldn’t fix any of them.

    They refused a refund multiple times and in the end I had to report it to Paypal. They still refused but eventually did make the refund.

    My advice? Don’t touch this with a bargepole and if you do and have issues, ask for the refund, keep all your emails and send it to Paypal if they won’t honour their own refund policy. This outfit seems to adopt the well worn policy of sheister companies the world over – if they get say 10 refund requests, reject them all as only one in 10 will persist and they save on the other 9. Avoid.

    • This topic was modified 10 months, 1 week ago by  mollie336.
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  • Wow, thanks for this. Was looking for alternative for Envira and almost purchased this one, won’t do it with this refund policy!

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