Support » Plugin: Custom Product Tabs for WooCommerce » Not recommended

  • The addon works fine, and I added a tab with “extra info” for all my products. Then I updated my addon, and all my tabs dissapeared, and I had to redo them for all my products with all the content within each tab. That was no fun, and until this problem is fixed I cant give this addon more than 1 star.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hey @katoona,

    Sorry your tabs disappeared! Could you let me know what other plugins you’re using and your theme so I can try to reproduce the issue?

    Our latest update only changed 1 line and that line was just a comment which tells WooCommerce we checked their version. So this update is essentially the exact same plugin as you had before the update.

    Cheers,
    Freddie

    Where are the tabs info stored in the database?

    @katoona,

    The tabs are stored in 2 places.

    If you’re using saved tabs those are stored in the WordPress options table as yikes_woo_reusable_products_tabs.

    The tabs for your individual products are saved as post meta on each product. You can see them on the post meta table by doing the following:

    1. Find a product that had the tab and locate its ID.
    2. In your database query that products custom tabs like this:

    
    SELECT * FROM wp_postmeta WHERE post_id = '116' AND meta_key = 'yikes_woo_products_tabs' LIMIT 50
    

    Make sure you change 116 to your products id and if your datebase isn’t using wp_ as the prefix change that to your prefix where it says wp_postmeta.

    Sorry the formatting is getting weird but the wp_postmeta, post_id, and meta_key should all be surrounded by back ticks.

    The tabs + info is located in the database, but not showing in “Custom tabs” in editor, and not showing in product pages.

    I am trying to figure out how I can connect the info to the spesific product since the info is there.

    • This reply was modified 1 month, 1 week ago by katoona.

    @katoona,

    That’s strange are you using any caching plugins? What you could do is deactivate Custom Product Tab and then reactivate it. The data doesn’t get removed unless you delete the plugin so that might help bring them back.

    Cheers,
    Freddie

    • This reply was modified 1 month, 1 week ago by Freddie.

    Deactivating and reactivating did not work. The info in “yikes_woo_products_tabs” is correct.

    If I create a tab with new info on a any given product, it will update this row with new info. Strange that is doesnt show the info unless I re-enter the info even if it is already there.

    This means that there has to be a link somewhere telling it to use the info in “yikes_woo…” and that link is broken until I make a new tab.

    @katoona,

    Could you email us by going to https://yikesplugins.com/about/contact the form tells you not to use it for support but that’s okay in this instance! 🙂

    Cheers,
    Freddie

Viewing 8 replies - 1 through 8 (of 8 total)
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